Description

I help companies improve IT service performance, stabilize complex operations, and deliver infrastructure and transformation projects successfully.

With nearly 20 years of experience in IT service management, service delivery, infrastructure, presales, and operations leadership, I combine technical expertise with strong business, customer, and operational judgment.

I typically support projects involving:

• IT service management and service improvement

• IT operations stabilization and optimization

• Infrastructure and network transformation

• Vendor, SLA, and multi-provider management

• Service model, governance, and process design

• Presales solution design and contract support

• Team building, coaching, and stakeholder alignment

Typical deliverables include service improvement plans, operating models, SLA frameworks, governance structures, process documentation, transformation roadmaps, and management recommendations.

I am particularly effective in complex enterprise environments where service quality, customer satisfaction, delivery performance, or operational control need to improve.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Frankfurt am Main (up to 50km), Wiesbaden (up to 50km), Bad Homburg (up to 50km), Darmstadt (up to 10km)

Orange Business Germany
Presales Solution Director
November 2022 - December 2022 (1 month)
Eschborn, Germany
overseeing large departments and Led cross-functional teams to deliver innovative solutions for large mentoring teams to ensure seamless execution and
scale, high-value deals, aligning with partners and stakeholders to maximize value. Managed presales processes, technical sales, and contract negotiations, ensuring seamless implementation and client satisfaction.
Team management Tech Lead Technical project management IT Vendor Management and Procurement customer success
Orange Business Germany
Client Service Director
August 2018 - October 2022 (4 years and 2 months)
Eschborn, Germany
Managed high-profile client accounts, driving revenue growth through strategic upselling and ensuring top-quality service delivery. Led multidisciplinary teams, negotiated contracts, and enhanced customer experience to boost retention and loyalty.
Orange Business Services Egypt COE
Presales Service Management architect
October 2014 - July 2018 (3 years and 9 months)
Designed tailored service solutions for large-scale, high-value opportunities, ensuring alignment with client goals and seamless execution. Managed presales processes, including solution defense, SLA agreements, and contract negotiations, while collaborating with teams to drive satisfaction and value.