You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Vladimir GreavuVG

Vladimir Greavu

Ops Expert | AI Manager | AI Trainer & Consultant

€600/day
Berlin, DE
15+ years

Average response time: 1 hour

About Vladimir

Erfahrene Führungskraft mit über 18 Jahren Expertise in den Bereichen Customer Experience, Operations Excellence und digitale Transformation in EMEA. Zertifizierter AI-Management-Berater und Lean Six Sigma Green Belt (IASSC). Aktiv als KI-Trainer und Consultant mit Fokus auf Generative AI, Prompt Engineering und KI-Strategie. Nachweisliche Erfolge in der Umsetzung strategischer Wachstumsinitiativen — darunter eine Reduktion von Produktretouren um 70 %, eine Steigerung der Kundenzufriedenheit um 30 % und die Realisierung von über $10 Mio. Kundenmehrwert durch Automatisierung, KI-Einsatz und Prozessoptimierung.

Fundierte Erfahrung im BPO-Programm- und Transitionsmanagement, insbesondere in Finance Operations (F&A, S2P, SCM), Shared Services und internationalen Outsourcing-Programmen. Versiert in der Steuerung von 300+ Mitarbeitenden, multimillionenschweren Budgets, Vendor-Management, Vertragsverhandlungen, KPI/SLA-Governance sowie im Aufbau skalierbarer Multi-Site-Organisationen. Expertise in der Umsetzung digitaler Roadmaps, Anforderungsmanagement, Qualitätssicherung und regulatorischer Compliance (inkl. SAP S/4HANA, SAP Service Cloud, SAP CX und ERP-Umgebungen).
  • English

    Native or bilingual

  • German

    Fluent

  • French

    Conversational

  • Romanian

    Native or bilingual

Can work on-site
Berlin (up to 50km)

Experience

  • Vivid Money
    Group Head of Customer Care
    BANKING AND INSURANCE
    March 2025 - August 2025 (5 months)
    Germany
    • · Lead a multi-location CX organization, streamlining operations and aligning with growth objectives for SME and retail segments.
    • · Implement Al-driven automation to reduce response times and free agents for complex interactions; improve satisfaction and retention.
    • · Partner with Product, Risk, and Tech to drive end- to-end experience improvements and robust operational governance.
    Customer Experience (CX) Vendor Management RFP Operations Management Operations Excellence
  • Tweakist
    Founder
    CONSULTING AND AUDITS
    June 2025 - Today (1 year and 1 month)
    Berlin, Germany
    • · Founded Tweakist, a digital consulting business dedicated to turning complex business challenges into measurable growth
    • · Collaborated with various organizations to automate customer journeys, resulting in improved operational efficiency and a smoother experience for end-users.
    • · Developed and deployed intelligent chatbots, helping clients streamline their customer interactions and reduce response times significantly.
    • · Optimized CRM systems to enhance team performance, which simplified business transformation processes and allowed teams to work more effectively.
    Outsourcing Project Management AI Automation Customer Relationship Management (CRM) Digital Transformation
  • Berlin Brands Group (Klarstein)
    Director of Customer Service
    E-COMMERCE
    June 2023 - February 2025 (1 year and 8 months)
    Berlin, Germany
    . Directed and developed internal and outsourced service delivery teams across all marketplace activities in Western Europe
    • · Sourced vendors, managed vendor relationships and contracts
    • · Oversaw a 6M EUR yearly budget and strategy development including Supply Chain Management transformation
    • · Led digital transformation and implementation of Al-driven CX strategies . Partnered with investor BAIN in applying their optimization frameworks
    • · Successfully drove contact reduction and deflection strategies, improving operational efficiency and reducing outsourcing costs
    • · Implemented internal CX and Product governance, resulting in a 70% reduction in returns, product portfolio cleanup, product
    Customer Experience (CX) Vendor Management AI Automation Supply-Chain Management SAP Service Management

Recommendations

Be the first to recommend Vladimir

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • CIPM Certifications
    CIPM Certifications
  • Al | Al Management Certification (AZAV certified)
    Hilker Consulting
    2025
    Al | Al Management Certification (AZAV certified)

Skill set

Categories