About Vita
Operations, customer success and administrative support professional with 5+ years of experience supporting clients, managing complex workflows and coordinating stakeholders across healthcare, startup and international business environments.
I have experience working in both B2B and B2C settings, managing high volumes of enquiries, onboarding customers, maintaining CRM systems and supporting day-to-day business operations. Throughout my career, I have worked closely with clients, internal teams and external partners to ensure smooth communication, efficient processes and a positive customer experience.
My areas of expertise include:
- Customer Support & Customer Success
- Administrative & Operational Support
- CRM Management (Salesforce, Zendesk, Pipedrive)
- Calendar, Inbox & Workflow Coordination
- Customer & Employee Onboarding
- Recruitment Coordination
- Process Improvement & Documentation
- Stakeholder Management
I hold a Master's degree in International Healthcare Management and have experience working with startups, healthcare organisations and international teams.
Based in Berlin and available for freelance, contract and part-time projects.
English
Native or bilingual
German
Conversational
Russian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Qunomedical GmbHPatient Sales ManagerMEDICALSeptember 2023 - December 2025 (2 years and 3 months)Berlin, Germany
- Managed a high-volume pipeline of 300–400 inbound client inquiries per month while handling 50–70 active cases simultaneously
- Guided patients through complex healthcare processes while coordinating with clinics and medical providers
- Conducted consultations, needs assessments, and follow-up communication throughout the client journey
- Maintained CRM accuracy and workflow visibility in Salesforce
- Collaborated cross-functionally with internal teams and external stakeholders
- Supported onboarding, training, and process improvement initiatives within the team
- Clevver GmbHAccount ManagerLEGALDecember 2022 - August 2023 (8 months)Berlin, Germany
- Managed international client accounts and day-to-day customer communication
- Coordinated with legal and operational partners across multiple countries
- Supported onboarding and administrative processes for new and existing clients
- Maintained documentation, CRM records, and internal workflows
- Assisted clients with operational and compliance-related requests
- kurando GmbHOperations & Business Development Manager (Team Lead, Live Operations)PHARMACEUTICALS INDUSTRYNovember 2021 - July 2022 (8 months)Berlin, Germany
- Coordinated communication between riders, pharmacies, and customers in a fast-paced operational environment
- Supported onboarding, interview coordination, and training of new team members
- Managed operational workflows and customer issue resolution
- Worked with Zendesk and internal systems to improve support processes
- Assisted with scheduling, coordination, and process documentation
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Education
- M.A. International Healthcare ManagementIUBH University of Applied Sciences2021M.A. International
- B.A. International Business AdministrationThe Hague University2020B.A. International