Description

Specialist in process, project, and IT service management, focused on structured digitalization and automation.

Supports organizations in building and optimizing business and IT services by combining methodological leadership (e.g., ITIL, Agile) with technical implementation, guiding transformations from analysis through productive operation.

Languages

German
Native or bilingual
Italian
Native or bilingual
English
Fluent
French
Conversational
Spanish
Conversational
Polish
Basic

Workplace preferences

Can work on-site

Munich (up to 50km)

Energy Sector
ITSM Process Manager/ Project Coordinator
ENERGY AND UTILITIES
October 2025 - Today (9 months)
Berlin, Germany
Objective
Establishment, standardization, and operational control of multiple IT service management processes (incident, release, deployment, and requirements/demand management) to improve efficiency, transparency, and controllability of internal operations.

Responsibilities
Analysis of existing workflows and design of standardized processes for incident, release, deployment, and requirements/demand management
Modeling, documentation, and maintenance of ITSM processes in accordance with BPMN 2.0 standards
Operational management of incident management, including escalation handling, resolution tracking, and documentation
Support of release and deployment activities through process definition, scheduling coordination, and interface alignment
Support of project management through schedule coordination, status reporting, and communication alignment
Alignment with business units, IT, and management to clarify requirements, responsibilities, and process interfaces
ITIL ITSM Project Management Process facilitation
Strebel Company
Frontend Developer, Full-Stack Web Developer
DIGITAL AND IT
January 2025 - Today (1 year and 6 months)
Munich, Germany
Objective
Design, implementation, and launch of responsive, accessible, and user-centered websites and web applications, including frontend and backend development, UX consulting, testing, deployment, and infrastructure setup.

Responsibilities
Development of component-based, responsive web applications using Angular, TypeScript, HTML, and SCSS
UX- and accessibility-oriented implementation in compliance with ARIA standards
Technical consulting on hosting architecture, domain, DNS, and SSL configuration
End-to-end responsibility for testing, quality assurance, deployment, and documentation
Front-End development Software Craftsmanship Project Management
Jungheinrich AG,
Scrum Master, Agile Coach, Project Manager
LOGISTICS AND SUPPLY CHAIN
September 2024 - December 2024 (3 months)
Hamburg, Germany
Objective
Introduction and establishment of agile ways of working in warehouse logistics through the application of
Scrum, coaching of interdisciplinary teams, and the improvement of collaboration, transparency, and
process flow.

Responsibilities
Organization, facilitation, and follow-up of all Scrum ceremonies (Daily, Planning, Review, Retrospective)
Coaching agile teams to strengthen self-organization, ownership, and collaboration
Identification, prioritization, and resolution of impediments to continuously improve working processes
Support of the agile transformation, including change management measures and stakeholder communication
Introduction, configuration, and effective use of agile tools (Jira, Confluence) to enhance transparency and collaboration
Application and contextualization of scaled agile frameworks (e.g., SAFe, LeSS) within the existing organizational environment
Design and delivery of workshops and training sessions on agile methods and ways of working
Scrum Agile method Process facilitation Project Management