Valentina Bilobrk

VAT-R Associate specializing in Value Added Tax refund processing and invoice amendments across European marketplaces

• managing a high-volume portfolio of monthly correction cases with 99.8% accuracy rate

• ensuring compliance with VAT rates and regulations for 10+ European countries

• Contributed as a key team member to a strategic VAT-R process improvement project, supporting implementation of new workflows that reduced processing time by 25% and improved accuracy rates by 20%, while maintaining strict tax compliance standards.

managing 50+ daily cases with expertise in Fulfillment By Amazon (FBA) operations, (ILAC), and Fulfillment Financial Transactions (FFT).

• maintaining a 95%+ customer satisfaction while handling complex financial reconciliations

• implemented the "Collaboration Huddle", resulting in a 30% improvement in case resolution time and a 25% increase in first-contact resolution rates.

• Demonstrated strong leadership by facilitating daily huddles for 15+ team members, resulting in streamlined communication channels and enhanced cross-functional collaboration.

Front-office, back-office, and laboratory operations.

• Quality Champion: Trip Award for Months-best-Employes

• Became backend manager within 2nd Year

• Successfully coordinated with 50+ pharmaceutical suppliers, maintained precise documentation for controlled substances, and achieved 97.9% accuracy in prescription processing and medication dispensing.