Tushar Tyagi

• ● Partnered with client Program and Product Managers and Technical Solution Consultants to align operational goals with global product roadmaps, ensuring 100% SLA compliance across 900+ data pipelines using knowledge and practical experience in handling databases and process systems.

• ● Induction of Sports Live Results processes and first responses on incidents. Led onboarding of Live Sports Data workflows on Google Search, collaborating with engineering teams to ensure real-time accuracy at scale.

• ● Formulated checks like impossible stats, data refresh threshold for Live Sports Data. Maintained 24/7 operations, shift planning, resource procurement, etc.

• ● Regular reporting like weekly and monthly reports. Orchestrated 16+ Quarterly Business Reports (QBRs) for senior leadership, providing data-driven insights on resource allocation, forecasting and capacity planning that led to a 200% increase in team headcount.

• ● Designed performance governance frameworks (KPIs, root-cause analysis, agile reviewcycles) improving response times and operational productivity across global teams.

• ● Supported quarterly objective setting and tracking by defining measurable KPIs, monitoring progress through dashboards, and presenting variance analysis to senior leadership.

• ● Acted as the primary point of contact for executive escalations and strategic feedback on engineering launches, bridging the gap between technical constraints and business objectives.

• ● Successfully piloted and onboarded a major global client (Walmart), establishing end-to-end site operations and quality frameworks that secured a 300+ resource contract.

• ● Set up operations for a team of 15 to handle operations and quality. Supported engineers and owners to free up their bandwidth saving 1000+ human working hours.

• ● Helped in scaling up Covid Data on Google Search on a pandemic level urgency. Made sure of third party data availability and correctness by communicating with institutions like John Hopkins University, WHO, etc.

• ● Led 24x7 critical and real time production projects like Google Weather incident management.

• ● Specialised in quality maintenance of data coming from some of the major providers like Wikipedia.

• ● Analysis and decision on whether data batches are good enough to pass to production or not.

• ● Scaled this process into a program to eventually incorporate a full time 24x7 operational team looking afer major data feeding pipelines. We started with 2 pipelines and by the end of 2020, we had 18 pipelines under our maintenance umbrella.