About Tom
Mehr als 11 Jahre lang habe ich die Entwicklung und Implementierung von Geschäftsprozessen und digitalen Lösungen in einem weltweit tätigen Unternehmen geleitet.
Ich habe eine nachgewiesene Erfolgsbilanz bei der Steuerung von Digitalisierungsinitiativen, internationalen Programmen und funktionsübergreifenden Teams (bis zu 45 FTE). Fast sechs Jahre lang war ich für die globale Transformation der Vertriebsprozesse und die Implementierung der CRM-Lösung (Salesforce) verantwortlich.
Meine Erfahrungen in den Bereichen Vertrieb, Strategie, Marketing und Kommunikation werden ergänzt durch fundierte Kenntnisse in CRM, Prozessoptimierung und agiler Software-Entwicklung.
Ich bin ein Problemlöser mit der Fähigkeit, klar zu kommunizieren. Als ehemaliger Nationalmannschafts- und Erstligasportler habe ich gelernt, meine Ziele mit Teamgeist und Ehrgeiz anzugehen.
Ich bin ein pragmatischer Problemlöser mit mehrjähriger Erfahrung in der Zusammenarbeit mit Entscheidungsträgern in Unternehmen.
Ich verfüge über umfassendes Wissen über Geschäftsmodelle und das Öko-system für erneuerbare Energielösungen.
Karriere highlights:
- +5 Jahre globale Verantwortung für digitale Vertriebsprozesse und B2B-Kundenbindungslösungen
- Steuerung eines funktions-übergreifenden Teams mit bis zu 45 FTE mit agilen Methoden
- Leitung des Workstreams „Sales“ in einem unternehmensweiten Digitalisierungs- und Transformationsprogramm
- Entwicklung einer globalen Strategie und Roadmap für digitale Transformation und daten-basierte Geschäftsmodelle
- Implementierung einer standardisierten CRM-Lösung mit Salesforce Lightning in über 20 Ländern
- Projekt-; Roll-out und Stakeholdermanagement für Relaunch des globalen CMS in über 20 Ländern
- Repräsentanz der Vaillant Group bei Messen, Innovations-Netzwerken sowie gegenüber Start-ups
- Nominierung für Vaillant Groups Entwicklungsprogramm für Führungskräfte
German
Native or bilingual
English
Fluent
Can work on-site
Düsseldorf (up to 50km)
Experience
- NEOLOS Consulting | www.neolos.deFounder | Management consulting and interim leadershipCONSULTING AND AUDITSDecember 2024 - Today (1 year and 6 months)Düsseldorf, GermanyManagement consulting and interim leadership for business transformation and technology implementation journeys.https://www.neolos.de/Strategy & Innovation
- Digital transformation strategy
- Digital product strategy
- Commercial & sales strategy
- Data & BI strategy
- AI strategy
- Program / project strategy & design
- KPI definition
- Market trends & innovation assessment
- Business model innovation
- Business case assessment
- Digital Portfolio Management
Planning & Program Management- PMO & Project Portfolio planning
- Transformation program office
- Stakeholder & Executive management alignment
- International program / project management
- Project governance
- Resource planning
- Risk Management
- Capability assessment
- Roadmap development
- JIRA & Confluence governance
Requirements & Processes- Requirement engineering
- Feature clustering
- Business scenarios, Customer journey & process definition
- E2E process integration
- Process design & documentation
- Template process design
- Process performance measuring (PPI)
- Organizational process fit/gap assessment
- Process organization building
Operations & Implementation- Digital / Software Product Management
- Product vision design
- Delivery operating model design
- Agile team management
- Data management
- Roll-out planning & management
- Cut-Over Management
- Hypercare
- Migration
Change & Adoption- Operating model design
- Change management & communication
- Change impact assessment
- Release Management
- User training
- User adoption success management
- User feedback assessment
- Vaillant GroupGlobal Process Owner (GPO) Sales & CRM Team LeadENERGY AND UTILITIESApril 2019 - November 2024 (5 years and 7 months)Remscheid, Germany
- Global responsibility for processes, digital products, synchronization of sales customer journeys. Cross-functional team management and international project steering
- Assignment for international implementation of industry CRM / Saleforce best practices for customer acquisition, partnership, customer loyalty and compensation models solutions in B2B business
- Coordination of a team of 7 product owners/scrum teams and up to 45 FTE from business and IT (internal + external) within scaled NEXUS SCRUM framework
- Management of global project portfolio and project budget (+3 Mio. €). Coordination of resources/team skills
- Steering of all global Sales CRM-related project management activities, cross-functional alignment with line organization, international stakeholder community and management up to C-Level
- Global functional ownership for digital process harmonization and implementation in Sales process (Salesforce / SAP) + responsibility for operational set-up and roles of the process owner organisation
- Definition and implementation authority for global key (KPI) and process performance indicators (PPI) and process performance measurement activities
- Responsible for international process and IT system landscape transformation as part of Vaillant Groups Digital Process World Program
- Business requirements analysis, process and solutions design in line with price, product and sales strategy requirements and priorities in global sales business
- Accountability for activities targeting CRM adoption of global user community (2000+) considering various user personas
- Managing of all roll-out activities and conversion of sales IT system landscape (Salesforce / SAP) with 2000+ users (brownfield approach) & introduction of Salesforce Lightning in national sales companies
- Vaillant GroupManager Digital Ecosystem & Strategic PartnershipsENERGY AND UTILITIESJuly 2017 - March 2019 (1 year and 8 months)Remscheid, Germany
- Identification and validation of market innovations, new business models and digital customer solutions as part of the global digital strategy
- New/Digital business model model research, innovation and ideation (design thinking; business model canvas; lean startup…)
- Assessment of emerging technologies'(IoT, Big data, AI, cloud, blockchain) potential for new business models
- Validation of Business opportunities/models & Business case assessment incl. cost estimation, market quantification and revenue stream calculation
- Business model prototyping and hypothesis validation
- Screening and identification of market trends, digital innovations and new business models
- Analysis of startup landscape and venture capital investments
- Establishment of technology partnerships with startups and other corporates
- Development of corporate digital transformation strategy
- Design of operating model/organisational blueprint for business model prototyping and execution of digital project portfolio
- Global digital solution demand management & cross-functional orchestration of digital product portfolio, solution delivery and decision-making
- Reporting to divisional director, who reports to the CEO
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Education
- Diploma Economics & PoliticsUniversität Duisburg-Essen2009Diploma Economics & Politics
- /NRW School of Governance2012Doctoral program with a focus on organisational thinking, complexity and contextual competence, interaction knowledge. Scientific core areas: - Decision Analysis - Transformation Management - Negotiation - Representation - Political-Strategic Action - Implementation Design