Description

I create clarity in messy internal systems — by mapping what’s really happening, building lean documentation, and designing workflows people can actually use. Across roles in coaching, pet services, documentation, and internal admin cleanups, I’ve made operations smoother and communication sharper. Whether it's translations, creating internal manuals, or structuring shared tools, I focus on making complexity usable — in both English and German —

and helping teams move forward without reinventing the wheel.

Languages

English
Native or bilingual
German
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Einhausen (up to 50km)

Memoria Tierbestattungen GmbH (Pet Services)
Process & Documentation Support
January 2025 - May 2025 (4 months)
Einhausen, HE, Germany
• Built and implemented a digital receivables system that reduced overdue invoices by ~30% within four weeks
• Drafted prototypes for a digital admin system covering e.g. client data, inventory tracking, form digitisation, and order processing
• Created a comprehensive internal handbook with step-by-step instructions, exception handling, and workflow guidance
• Managed emotionally sensitive client communication (inbound and outbound), including payment issues and service inquiries
Receivables Workflow Design Documentation Work Simplification Manuals
EQ-CI
Coach and Back Office Support
March 2010 - December 2024 (14 years and 9 months)
• Co-facilitated equine-assisted management coaching sessions; supported participants in linking body language to workplace communication
• Helped tailor session flow and exercises to individual behavioural styles; contributed to scenario design and emotional pacing
• Created participant handouts and session materials (print/digital) to reinforce takeaways and guide reflection
• Supported supplier communication, DE↔EN translation of contracts and tenders, and administrative tasks across multiple freelance contexts
Documentation Coaching Contract Management Instructional Support Translation German English
Douglas Informatik & Service GmbH
Freelance Contract Manager
September 2024 - September 2024
Hagen, Germany
• Digitised and filed 13–14 folders of disorganised paper contracts
• Created a structured digital filing system for internal and external agreements
• Coordinated with client to assess contract content and compile a comprehensive overview
• Delivered a simple, reusable, and scalable structure for future contract digitisation and management
Contract Management Work Simplification Documentation Digital Filing System Analytical Skills