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Tino BrückmannTB

Tino Brückmann

Operations and Documentation Specialist

€600/day
Einhausen, DE
3-7 years

Average response time: 1 hour

About Tino

I create clarity in messy internal systems — by mapping what’s really happening, building lean documentation, and designing workflows people can actually use. Across roles in coaching, pet services, documentation, and internal admin cleanups, I’ve made operations smoother and communication sharper. Whether it's translations, creating internal manuals, or structuring shared tools, I focus on making complexity usable — in both English and German —
and helping teams move forward without reinventing the wheel.
  • English

    Native or bilingual

  • German

    Native or bilingual

  • Spanish

    Conversational

Can work on-site
Einhausen (up to 50km)

Experience

  • Memoria Tierbestattungen GmbH (Pet Services)
    Process & Documentation Support
    January 2025 - May 2025 (4 months)
    Einhausen, HE, Germany
    • Built and implemented a digital receivables system that reduced overdue invoices by ~30% within four weeks
    • Drafted prototypes for a digital admin system covering e.g. client data, inventory tracking, form digitisation, and order processing
    • Created a comprehensive internal handbook with step-by-step instructions, exception handling, and workflow guidance
    • Managed emotionally sensitive client communication (inbound and outbound), including payment issues and service inquiries
    Receivables Workflow Design Documentation Work Simplification Manuals
  • EQ-CI
    Coach and Back Office Support
    March 2010 - December 2024 (14 years and 9 months)
    • Co-facilitated equine-assisted management coaching sessions; supported participants in linking body language to workplace communication
    • Helped tailor session flow and exercises to individual behavioural styles; contributed to scenario design and emotional pacing
    • Created participant handouts and session materials (print/digital) to reinforce takeaways and guide reflection
    • Supported supplier communication, DE↔EN translation of contracts and tenders, and administrative tasks across multiple freelance contexts
    Documentation Coaching Contract Management Instructional Support Translation German English
  • Douglas Informatik & Service GmbH
    Freelance Contract Manager
    September 2024 - September 2024
    Hagen, Germany
    • Digitised and filed 13–14 folders of disorganised paper contracts
    • Created a structured digital filing system for internal and external agreements
    • Coordinated with client to assess contract content and compile a comprehensive overview
    • Delivered a simple, reusable, and scalable structure for future contract digitisation and management
    Contract Management Work Simplification Documentation Digital Filing System Analytical Skills

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Education

  • Master of Arts
    Johannes Gutenberg Universität Mainz
    2021
  • Bachelor of Arts
    Johannes Gutenberg Universität Mainz
    2019
    Bachelor of Arts

Skill set

Categories