About Soufiane
Transformation and operating model leader with 20 years of progression from frontline operations through regional and global governance, including Chief of Staff and transformation leadership for a USD 14B organization. Building the governance, cadence, ownership, KPI trees, value tracking, automation logic, risk controls and adoption mechanisms that turn fragmented execution into systems that hold under pressure. Best suited to mandates where executive intent must become measurable operating rhythm across functions, regions and operational pressure.
- USD 276M+ cash acceleration in one quarter through Order-to-Cash and unbilled-revenue governance, with 1.3-day DSO improvement.
- 84,000+ hours returned through governed automation across O2C workflows, with USD 4M+ savings.
- USD 100M+ cost savings delivered through process redesign, quality improvement and operational cost reduction.
- 80% above target AI/ML order-management yield in North America, reducing manual intervention and improving workflow performance.
- 0 SLA penalties for two consecutive years on contractual SLA commitments through a scalable EMEA support model.
- 36% / 31% backlog reduction and cycle-time reduction through operating-flow redesign and cross-functional governance.
Operating strengths:
- Executive governance: roadmap, decision cadence, risk visibility, Opex/AOP rhythm, leadership alignment
- Value realization: cash acceleration, cost discipline, DSO, productivity, benefits tracking, margin-sensitive execution
- Operating model design: ownership, handoffs, KPI tree, escalation, run/change capacity, adoption, handover
- AI and automation: workflow selection, Power Platform, AI/ML adoption, predictive analytics, productivity release
- Customer-critical operations: SLA governance, customer advocacy, support models, NPS/cNPS, service continuity
- Transformation delivery: portfolio governance, QMS, BCRP, supply-chain flow, shared services, change adoption
Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
German
Basic
Can work on-site
Frankfurt am Main (up to 50km)
Experience
- Soufiane BoudarrajaPrincipal StrategistCONSULTING AND AUDITSSeptember 2024 - Today (1 year and 10 months)Frankfurt, GermanyFormalizing an operator-built transformation method into an external operating architecture: governance, cadence, value tracking, workflow clarity, automation discipline, continuity, adoption and handover.
- Built S|B Engine as the public architecture around the method developed through enterprise transformation work: map friction, define ownership, stabilize cadence, track value, automate only after workflow clarity and embed adoption.
- Designed and maintained the website and content ecosystem across operating architecture, S|B Engine, Pixel Engine, learning and facilitation, insights and contact journeys.
- Built workflow and app logic for tax and document handling, content planning, outreach, quotation structure, administrative claims and product experimentation, applying the same pattern to unfamiliar systems before turning it into repeatable logic.
- Developed Pixel Engine concept into early product logic and market-facing material focused on AI adoption, workflow value, hidden manual work and human judgment capture.
- Built learning and facilitation assets on leadership, inclusion, transformation and career development, grounded in operating reality rather than motivational content.
- Demonstrates method transfer outside a corporate scaffold: decode the system, structure the flow, document the mechanism and make it usable.
- Dell TechnologiesChief of Staff and Regional Transformation LeaderCONSULTING AND AUDITSMay 2021 - September 2024 (3 years and 4 months)Frankfurt, GermanyCross-regional transformation across Finance, Customer Experience and Supply Chain within a USD 14B global organization.
- Translated regional executive priorities into Opex/AOP governance, capacity planning, risk visibility, business-continuity planning, portfolio cadence and measurable follow-through.
- Standardized Order-to-Cash and unbilled-revenue governance, reducing fragmented handoffs and billing-readiness gaps; delivered USD 276M+ cash acceleration in one quarter and 1.3-day DSO improvement.
- Scaled workflow automation across O2C using Microsoft Power Platform, returning 84,000+ staff hours and generating USD 4M+ in savings through governed capacity release.
- Launched AI/ML order management in North America, exceeding yield targets by 80% and reducing manual intervention by grounding the technology in real workflow conditions.
- Embedded Business Continuity and Resilience Planning and strengthened enterprise risk controls across Sales Tax, litigation, bankruptcy, unclaimed property, inter-company and EFT adoption.
- Dell TechnologiesGlobal Process Engineering & Customer Advocacy LeaderCONSULTING AND AUDITSMay 2017 - May 2021 (4 years)Casablanca, MoroccoGlobal process engineering, customer advocacy redesign, predictive analytics, governance frameworks and shared-services transformation.
- Established advanced customer-experience and operational-transformation governance, moving support from reactive escalation handling toward proactive operating intelligence.
- Delivered USD 100M+ in cost savings and improved project-manager capacity by 30% through process redesign, quality assurance and removal of low-value manual activity.
- Supported USD 1.9B revenue operations while reducing reactive support demand to 8%, outperforming the 10% target through Lean methods and real-time governance routines.
- Partnered on predictive analytics and machine-learning work to anticipate process failures, recommend next-best actions and strengthen decision quality.
- Led organizational redesign toward a shared-services model while navigating EMEA Labor law, works council requirements, stakeholder adoption and talent transition.
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Education
- #IAmRemarkable Certified FacilitatorRmrkblty.org2022#IAmRemarkable Certified Facilitator
- Global Business Services Rotation ProgramDell Technologies2018Global Business Services Rotation Program