About Sona
I’m a Product Manager and Technical Product Owner with 12+ years of experience across software development, business analysis, IT consulting, and product ownership, working closely with engineering, UX, and business stakeholders in Agile / Scrum environments. I began my career as a developer and gradually transitioned into product roles as I became more involved in shaping solutions, prioritizing requirements, and delivering end-to-end product value.
What truly motivates me is helping others, and product management allows me to do that by building useful, reliable, user-centric products that solve real problems for users, businesses, and society. I bring a hands-on technical mindset combined with strong product thinking, and I’m comfortable going deep into APIs, data, and system behavior when needed to make better product decisions.
I’m currently seeking Product Manager or Product Owner roles in tech-driven or digital transformation environments where I can combine technical depth, user empathy, and structured execution to create meaningful, long-term impact.
Key Skills
Technical Product Ownership (APIs, integrations, system workflows)
Data & Metrics Awareness (KPIs, SQL-level understanding, analytics)
Agile Delivery & Backlog Management (Scrum, UAT, release readiness)
Product Strategy, Roadmapping & MVP Definition
User Stories, Acceptance Criteria & UX Collaboration
Stakeholder Management (Business, Engineering, UX)
API-first B2B SaaS Platforms
Quality Metrics & Continuous Improvement
German
Conversational
English
Fluent
Malayalam
Native or bilingual
Remote only
Primarily works remotely
Experience
- Defacto GmbHSolutions EngineerOctober 2019 - September 2024 (4 years and 11 months)Erlangen, GermanyProduct:Defacto Loyalty Engine (Salesforce-integrated Loyalty App)Facilitated the end-to-end delivery of 4 major releases and 15+ features for aSalesforce-integrated loyalty platform; acted as the primary technical liaison forpremier German retailers (Kneipp, Orsay) to align product capabilities with businessrequirements.Owned and prioritized the product backlog for a Salesforce-integrated B2B SaaSplatform, translating business and technical requirements into clear user storiesand acceptance criteria, and leading Agile ceremonies to align engineering executionwith product delivery goals, resulting in predictable sprint outcomes and a 10%improvement in team velocityAccelerated payment integration by defining and launching Apple Pay andGoogle Pay MVPs on a 3-week cycle reduced rollout risk by 20% by identifying andmitigating technical dependencies during the discovery phase.Improved platform stability by 30% by architecting early QA and performance checkprotocols for 3 key product modules, ensuring high-quality releases for high-trafficretail environments.Enabled seamless partner integration by authoring OpenAPI (Swagger)documentation, which reduced partner setup queries by 15% and streamlined thedeveloper onboarding experience.Enhanced operational efficiency by redesigning loyalty partner managementlogic, resulting in a 5-day reduction in average onboarding time and significantlyimproved internal data accuracy.Drove acceptance testing (UAT) by coordinating engineering, QA, and businessstakeholders ensuring end-to-end feature validation and formal business sign-off forreleases, resulting in high-quality deployments and reduced post-release defects.Accelerated platform expertise by obtaining Salesforce Administratorcertification within first 6 months applied technical knowledge to resolve 15+complex system configuration issues, effectively bridging the gap between functionalbusiness requests and technical implementation.
- Defacto GmbHSolutions EngineerOctober 2019 - October 2024 (5 years)• Collaborated with customers to gather requirements and develop solutions aligned with business needs.• Engaged with stakeholders and Product Owners to negotiate timelines, prioritize enhancements, and manage projects effectively.• Created user stories in Jira, documented requirements in Confluence, and provided clear guidance to development teams.• Tested and validated APIs using Postman, created documentation on API processes, and facilitated UAT to ensure solution accuracy and client satisfaction.• Managed project deployments, served as the primary contact for IT operations, handled troubleshooting and support, and ensured timely communication with customers.• Obtained Salesforce Admin Certification and learned Salesforce to enhance customer solutions and demonstrate commitment to continuous improvement.
- InfosysJava Development & Technical Leadership (Infosys | 2010 – 2019)June 2010 - September 2019 (9 years and 3 months)Core Focus: High-availability Java Backend Systems, API Integration, and Technical Project Coordination.Java Backend Expertise: 9 years of experience engineering scalable APIs and backend systems for Global 500 companies (Adidas, Sears, EyeMed). Specialized in translating complex business requirements into high-performance Java code.System Reliability & Observability: Proven track record in reducing critical deployment issues by 20% and UAT defects by 15% through proactive edge-case discovery and advanced monitoring (e.g., Splunk).Global API Standardization: Led the "Product Copy API" for Adidas AG, standardizing global data delivery across Europe and the U.S. and automating manual data-mapping to ensure 100% data integrity.Onsite Leadership (Germany): Acted as the central technical liaison in Herzogenaurach, managing 10+ major platform releases and coordinating 6+ cross-functional teams to maintain a 99% successful release rate.Process Automation: Independently automated manual production workflows, reducing support tickets by 25% and increasing team efficiency.
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Education
- Bachelor of EngineeringKarunya University2010Bachelor of Engineering
Certifications
- Certified Scrum MasterScrum Alliance2024
- Certified Product OwnerScrum Alliance2024