About Sebastian
German
Native or bilingual
English
Fluent
French
Basic
Thai
Basic
Experience
- TZN Digital Ventures GmbHE-COMMERCE & PROJECTMANAGERE-COMMERCEJune 2024 - September 2025 (1 year and 3 months)Munich, GermanySupport and implementation ofe-commerce projects in development and customer support Analysis of performance data and implementation of measures for conversion optimisation Communication with customers, developers and project teams Coordination and processing of support requests Working with tools such as Shopify, Asana, Slack and Klaviyo
- TZN Digital Ventures GmbHTRAINEE E-COMMERCE & PROJECTMANAGEMENTDecember 2022 - May 2024 (1 year and 5 months)Collaboration in the development, optimisation and scaling ofonline shops Support in the implementation ofdigital projects and processes Close cooperation with internal teams and customers to improve the customer journey
- mah-ATN GmbHSALES & CUSTOMER CONSULTANTSeptember 2019 - November 2022 (3 years and 2 months)Advising and supporting B2B customers Active sales and customer relationship management Maintaining and optimising product data in online retail Creating product descriptions and web content
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Education
- Certified e-commerce specialist (Bachelor Professional)IHK Akademie Munich2023- Developing strategies for e-commerce - Designing processes in e-commerce - Analysing and further developing processes in e-commerce - Ensuring communication and cooperation with internal and external partners, as well as managing internal and external partners.
- Wholesale and foreign trade merchantIHKMunich2022- Commercial training with a focus on wholesale and foreign trade. - Skills in merchandise management, customer service, purchasing, logistics and sales. - In-depth knowledge of commercial processes, quotation preparation and market analysis.