Description

I’m available for freelance work as a business consultant. So if you need a hand (and a brain) with some projects, I’m here for you.

𝗪𝗵𝗮𝘁 𝗱𝗼 𝗜 𝗯𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝘁𝗮𝗯𝗹𝗲?

I would love to be able to explain in one super sharp and easy-to-digest sentence who I am and what I do professionally, but that’s not how this is gonna go.

I’ve spent 25+ years in digital agencies, corporate roles, consulting, and running my own ventures.

I’ve taken on jobs and missions I didn’t really have any experience in—but I learned. Fast.

I have worked with a wide range of industries and company sizes, from multinational conglomerates to small businesses and independent professionals.

I’ve interacted with people from the very bottom to the very top of the professional food chain. And probably learned more from the first than the latter.

I’ve been called a generalist—I like to say I’m a Swiss Army knife. There’s probably something in there that’s gonna be super useful for what you need.

𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 (𝗮𝗻𝗱 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗲𝗻𝗷𝗼𝘆 𝗱𝗼𝗶𝗻𝗴!): •

Ensuring seamless customer experiences at every touchpoint
Being a sparring partner for leaders
Streamlining operations & making processes smarter
Leading programs & projects (and staying on track)
Creating & executing roadmaps
Training teams & making complex things easy to grasp
Running RFPs & picking the right partners for the job
Rolling out new software without the stress and headaches

In a nutshell:

I get things done.

I am structured and organized.

I get people.

I am warm, empathetic, and enthusiastic.

I am available in French or English, onsite (in Berlin), or remote/hybrid (anywhere, given compatible time zones).

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗰𝘂𝗿𝗶𝗼𝘂𝘀, 𝗹𝗲𝘁’𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁—𝗜’𝗱 𝗹𝗼𝘃𝗲 𝘁𝗼 𝗵𝗲𝗮𝗿 𝘆𝗼𝘂𝗿 𝘀𝘁𝗼𝗿𝘆 𝗮𝗻𝗱 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂! 🚀

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

The Power of Moi
Consultant & Transformation Coach
CONSULTING AND AUDITS
January 2024 - Today (2 years and 5 months)
Berlin, Germany
- Guiding people with overthinking tendencies to inner peace & mental freedom
- Providing tailored 1:1 coaching journeys, self-paced programs and masterclasses for individuals, managers and entrepreneurs.
- Hosting engaging real-life events and workshops in Berlin.
- Leadership Mentoring
Onatera
Customer Experience Director
E-COMMERCE
April 2020 - October 2022 (2 years and 7 months)
Berlin, Germany
- Head of CRM (customer journey, loyalty program) and customer service - €42.5 million turnover / 1.5 million contacts in 2020
- Management of 2 teams (13 persons)
- Strategy definition and implementation to convert prospects into customers, ensure customer satisfaction & loyalty, increase repeat business
- Close collaboration with the UX / IT teams on continuous onsite experience improvement
Le Cochon Truffier
Founder
E-COMMERCE
April 2016 - December 2020 (4 years and 9 months)
Paris, France
- Launch and management of a webshop (eco-friendly decorative items and accessories, made in France / Europe), from product sourcing to user experience, content and digital marketing
- Installation of a point of sale in a Parisian store