About Regina
Soy Regina!
Mi misión es convertir cada interacción en una oportunidad para sorprender, conectar y fidelizar. A través de empatía y atención al detalle, transformo el servicio al cliente en experiencias memorables, haciendo que los clientes no solo vuelvan, sino que ¡se conviertan en embajadores de tu marca!
¿Por qué elegirme para tu proyecto?
✅ Más de 10 años de experiencia trabajando por y para los clientes.
🌍 Español, inglés y alemán fluido para conectar sin fronteras.
🏨 Aprendí de los mejores: Meliá Hotels International y WeWork han sido mi escuela, donde perfeccioné la excelencia en servicio y la conexión con los clientes. ✨
🎙 Storytelling e inspiración: porque cada conexión es una historia que contar.
✨ Transformo conversaciones en experiencias memorables.
🚀 Tu crecimiento es mi misión, potenciando cada interacción con estrategia y empatía.
❤️ Aporto valor, talento y pasión en cada proyecto. Porque el servicio excepcional no es un detalle, es la clave del éxito.
¿Estamos listos para llevar tu proyecto al siguiente nivel? 🚀
Spanish
Native or bilingual
English
Fluent
German
Fluent
Remote only
Primarily works remotely
Experience
- WeWorkCommunity LeadMay 2022 - Today (4 years and 1 month)Berlin, Germany
- Manage client Engagement and Retention through building strong relationships and understanding their needs so we can better serve our client community.
- Responsible for conducting quarterly account reviews with key account to support our client growth through maximising the value of their WeWork Membership.
- Responsible for personally addressing all member feedback received and work with the team to improve client experience.
- Coordinate the smooth scheduling of members moving in/out of the building by liaising with Growth and Operations teams.
- Supporting our sales team on deal closing through presenting our solutions and services to perspective clients seeking to exceed expectations at all times.
- Manage third-party contractors and services providers to ensure high quality and standards of all of our regional building facilities.
- Meliá Hotels InternationalReservation AgentSeptember 2018 - May 2022 (3 years and 8 months)Berlin, Germany
- Handle reservation requests from guests, companies and travel agents via phone and email.
- Review online reservations for accuracy in dates and payment and contact the guest or the agency if necessary.
- Providing support to customers who have already made a reservation by confirming, changing or canceling reservations.
- Assisting guests with information regarding the arrival, local tourist´s attractions, transport and places of interest.
- Communicating with the Front Desk, Housekeeping and Member Experience departments to provide a unique experience for our guests.
- Meliá Hotels InternationalFront Office AgentSeptember 2017 - September 2018 (1 year)Berlin, Germany
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
- Work with other staff members and departments to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Respond to guests' issues and complaints in order to create a better experience during their stay. Collect payment from customers at the check out.
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Education
- Project Management for Intercultural WomenLIFE Bildung Umwelt Chancengleichheit e.V.2021Project Management for Intercultural Women
- Hotel Business Formation, Tourism and Travel Services ManagementHotel Meliá Berlin2016Hotel Business Formation, Tourism and Travel Services Management