Nunu S.

With over 12 years of experience in IT analysis and business processes, I bring a unique blend of analytical and technical expertise and strategic insight to every project.

My professional journey includes roles as an IT Business Analyst, Software Tester, IT Analyst, Access Management, IT Support, Customer Service, IT Customer Support, with industry exposure spanning aerospace, automotive, shipping, logistics, travel, e-commerce, in international companies in the UK and Germany.

Key highlights of my career:

- Software Testing & Quality Assurance: I meticulously test your software across various platforms, identifying and reporting bugs before they reach your customers.

- IT Business Analysis: I provide in-depth analysis of your software's functionalities, performance, and user experience, offering valuable recommendations for optimization.

- Information Security & Business Continuity: Advanced training in ISO 27001 standards, including lead implementation and auditing, combined with expertise in IT emergency preparedness.

- Access Management: Coordinated access controls and compliance, ensuring seamless and secure system interactions.

- Customer Support: Experienced in providing exceptional 1st and 2nd-level support, troubleshooting technical issues, and delivering swift resolutions. Skilled in maintaining clear communication with stakeholders and managing support tickets efficiently to uphold service quality.

As a Freelancer, I offer a unique advantage: a versatile skillset that supports your software's entire lifecycle. I am characterized by a high level of precision, objectivity and goal orientation.I am also a quick learner, eager to adapt to your specific needs and the ever-evolving software landscape.

Let's collaborate to enhance your software and provide outstanding support to your customers.

Your success is my mission.