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Nicolas Wilhelm HaakNW

Nicolas Wilhelm Haak

Service Delivery Specialist | ITSM Cosultant

€850/day
Eppstein, DE
8-15 years
Jira/Confluence
ITIL4 Master
Professional Scrum Master
Process Optimization
PRINCE2 Project Manager

Average response time: 1 hour

About Nicolas Wilhelm

Service delivery professional with 8+ years of experience in IT service coordination and agile delivery, expert in IT Service Management and Atlassian platforms. My key achievements include managing complex IT environments to enhance service stability and supporting regulated, business-critical processes. Seeking a Service Delivery Coordinator position at [company name], where I bring my service coordination and stakeholder communication skills to support your mission of maintaining high customer satisfaction and seamless service operations.
Public Sector
Energy and Electricity
Banking and Financial Services
Insurance
Digital and IT Services

  • German

    Native or bilingual

  • English

    Fluent

  • French

    Basic

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • SVA System Vertrieb Alexander GmbH
    System Engineer
    July 2020 - Today (6 years)
    Wiesbaden, Germany
    Consulting, implementation and customization of IT solutions within IT
    • • Service Management environments. Designing and implementing solutions aligned with Incident, Change and
    • • Service Request Management processes. Acting as deputy team lead in project contexts, including coordination
    • • tasks and representation in meetings.
    IT Service Management Process Optimization IT Project Management Atlassian JIRA Atlassian Confluence
  • PaySquare SE
    Application Manager
    November 2017 - June 2020 (2 years and 7 months)
    Frankfurt, Germany
    Supporting and optimizing operational processes for payment transaction
    • •
    • •
    • • systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.
  • ARAG
    1st Level and Emergency Support
    September 2015 - October 2017 (2 years and 1 month)
    40 Düsseldorf, Germany
    Supporting and optimizing operational processes for payment transaction
    • •
    • •
    • • systems in a regulated environment. Involvement in audits, compliance activities, and documentation for business-critical services. Responsible for reporting and analysis for the department handling payment service transactions.

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Education

  • Business Informatics
    IU International University of Applied Sciences
    Business Informatics

Certifications

  • ITIL4 Master
    PeopleCert
    Change Enablement IT Asset Management Service Request Management Problem Management Incident Management
  • Atlassian Certified in Managing Jira Cloud Projects
    Atlassian
Nicolas Wilhelm's certifications are only visible to Malt Community members

Skill set

Agile Ceremonies Facilitation
Agile Team Coaching
Compliance
IT Service Management
IT Strategy
IT Project Management
System Integration
IT Architecture
Python
WebSphere Application Server
IBM Db2
Maximo
Windows Server
IBM Control Desk
Git
Microsoft Office

Categories