Description

Nach 15 Jahren als Seriengründerin von Unternehmen in unterschiedlichen Branchen hat mich ein Thema immer besonders gereizt: Customer Success & Experience, insbesondere in Umbruchsituationen.

Ich bin Freelancerin und Interimsmanagerin für Unternehmen in Umbruch- und Wachstumsphasen - und trage maßgeblich dazu bei, dass meine Kunden ihre Ziele erreichen.

Als starke Verfechterin von Design Thinking und agilen Arbeitsweisen setze ich meine Erfahrungen, um kurz- oder mittelfristig kritische Phasen in Unternehmen zu meistern. Ob als Projektverantwortliche, beim Aufbau strategischer Prozesse oder als Vermittlerin zwischen den Parteien - ich bin auf beiden Seiten des Konferenztisches zuhause und kommuniziere stets klar, strategisch und überzeugend.

Wenn ich nicht arbeite, stehe ich auf der Yogamatte oder auf einer Baustelle, wo ich gerne auch mal selbst Hand anlege.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Hamburg (up to 50km), Bremen (up to 100km), Hannover (up to 100km), Varel (up to 100km), Dortmund (up to 100km)

Webgo GmbH
Team Lead Support & Customer Success
TELECOMMUNICATIONS
November 2024 - February 2025 (3 months)
Hamburg, Germany
As team lead Customer Service at Webgo, I oversee and drive the performance of our customer support team, ensuring exceptional service quality and satisfaction for our clients. My role includes coordinating and optimizing workflows, setting key performance metrics, and continually improving service quality through data-driven insights and close collaboration with other departments at Webgo.

- Development and monitoring of KPI
- Leading a 1st level team of > 10 FTE
- Shift planning
- Hiring and developing new team members
- Implementing and developing processes to enhance customer and employee experiences
- Introduction of new omnichannel service desk software
Teamlead Projektmanagement Team-Management Operations Management Leadership
Ergobaby Europe GmbH
Interim Operations Lead
LUXURY GOODS
January 2024 - March 2024 (2 months)
Hamburg, Germany
Responsible for the interim management of the Customer Operations team
Interface to other departments
Supervision and overview of day-to-day business
Further development of processes and digitalisation (customer-centric)
Operations Management Leadership Teamführung Team-Management Projektmanagement
Kunstwerk.Art Gallery
Owner
January 2021 - January 2023 (2 years)
Founder of the largest art gallery in the area. Clients are private collectors as well as businesses and the hospitality industry. Responsible for organizing exhibitions, workshop planning, marketing / PR, and sales.

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Certified Scrum Product Owner
Scrum Alliance
2023
Agile Methode Scrum

Neele Emma Frisch

Operations, Strategie, Growth

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