About Mikail
2nd & 3rd Level IT Support | Microsoft 365 | Intune | Windows Administration | ITIL 4
Self-employed IT specialist focused on IT support, Microsoft 365, Windows administration, and modern business solutions.
Core expertise:
• Microsoft 365
• Microsoft Intune / Company Portal
• Windows Administration & Active Directory
• User and Device Management
• 2nd & 3rd Level Support
• Troubleshooting & Root Cause Analysis
• VoIP / Swyx Environments
• Onboarding & Offboarding Processes
• ITIL 4 Certified
• Process Support & Technical Coordination
What I bring:
• Reliable support for business environments
• Structured handling of technical incidents and requests
• Solution-oriented and hands-on approach
• Clear communication with users and stakeholders
Additional information and direct appointment booking:
English
Native or bilingual
German
Native or bilingual
Turkish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Schenk Tanktransport GmbHIT Lead GermanyTECHAugust 2024 - March 2026 (1 year and 7 months)Gelsenkirchen, Germany
- Documentation of technical processes and preparation of internal training materials
- Ticket and KPI review, including quality assurance and process control
- First point of contact for incidents and escalations
- Independent planning and implementation of internal IT projects
- Development of a sign-in/sign-out system for attendance tracking
- Process optimization in close collaboration with management and technical teams
- Modernization of the Swyx cloud telephony system, including call flows, IVR, and announcements
- Setup of digital information displays for KPIs, company images, and surveys
- Configuration of a tablet in kiosk mode for customer satisfaction surveys
- Management, registration, and maintenance of IT hardware in the asset management system
- Onboarding and offboarding of employees, including IT hardware setup and system maintenance
- Responsibility for IT support across all German sites, including driver hubs, printers, end-user devices, and network infrastructure
- Cancom Managed Services GmbhApprenticeship as IT Specialist for System Integration (IHK)DIGITAL AND ITSeptember 2021 - June 2024 (2 years and 9 months)Langenfeld, GermanyApprenticeship as IT Specialist for System Integration (IHK)CANCOM Managed Services GmbH, Langenfeld
- Completed vocational training as an IT Specialist for System Integration (IHK)
- Supported daily IT operations and internal users in a professional business environment
- Assisted with installation, configuration, and maintenance of Windows clients and workplace hardware
- Helped with user account management and basic administration tasks in Microsoft environments
- Provided 1st and partly 2nd level support for hardware, software, and user-related issues
- Supported troubleshooting and resolution of technical problems in day-to-day operations
- Assisted with setup of workstations, printers, and peripheral devices
- Contributed to onboarding and offboarding processes from an IT perspective
- Helped document technical procedures, systems, and support-related tasks
- Supported internal IT projects, rollouts, and operational tasks under guidance of experienced colleagues
- Gained practical experience in structured support processes and service-oriented IT work
Recommendations
Be the first to recommend Mikail
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Gültiges Itil 4 ZertifikatGültiges Itil 4 Zertifikat
- Fachinformatiker für SystemintegrationCancom Managed Services GmbH/ Berufskolleg Hilden2024Fachinformatiker für Systemintegration