About Martins
Here is what I am focused on every day: I act as a Pathfinder for enterprise leaders, empowering them to use technology to work better, reduce costs, and drive growth.
For over 15 years, I have operated as a Digital Transformation Leader, providing director-level strategy and execution. My approach is simple: I map out the big-picture technology vision, and then I guide your teams through the daily reality of making it work.
Here is how I clear the path to success:
Platform & Process Strategy: I design self-managing workflows to automate daily business tasks and create clear blueprints for how different technology systems can work together across an entire company.
Strategic Intelligence: I wisely apply AI tools to solve specific business problems, making crucial workflows faster and more effective.
People Empowerment & Leadership:
A true pathfinder doesn't leave the team behind. I make certain that employees find technology simple and intuitive, and I mentor development teams to build solutions aligned with the business's long-term success.
Measurable Business Impact:
My ultimate goal is to generate a massive return on your technology investments. I turn complex, difficult problems into simple, growing systems.
For instance, I have successfully helped companies:
Reduce problem-resolution time by 40%.
Improve agent experience for seamless logistics operations.
Sold Software Licenses and Implementation & Consulting Services in Millions.
Specialist Domain Expertise:
ServiceNow Ecosystem: An expert across various modules and capabilities, ITSM, CSM, FSM, HRSD, Telco, ITOM, Portals, Now Mobile, Workspaces.
Process & Methodology: Comprehensive experience with Agile Scrum, SDLC, Waterfall, Requirements Development, ToGaf, and Solution Architecture Design.
Executive Alignment:
To assist search filters, my capabilities align directly with the following: IT Director, Director of Digital Transformation, Enterprise Architecture Director, and Head of IT Strategy.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- ServistioManaging ArchitectJanuary 2026 - Today (6 months)Munich, Germany• ● Managing the Architectural team to ensure smooth solution designs across ServiceNow Modules to align strategic business goals with platform capabilities.
- ServistioSenior Consultant ServiceNow (Enterprise Architect)January 2025 - December 2025 (11 months)Munich, Germany• ● Architected comprehensive solution designs across HRSD, CSM, and Employee Centre, aligning technical implementations with strategic business goals.• ● Led the Architect team to set standards of operation.
- STI ConsultingSenior Consultant ServiceNowMarch 2023 - January 2025 (1 year and 10 months)Munich, Germany• ● Architected comprehensive solution designs across HRSD, CSM, ITSM, IRM, and Employee Center, aligning technical implementations with strategic business goals.• ● Established a ServiceNow Centre of Excellence (CoE) framework, creating governance policies and a 3-year strategic roadmap to align platform capabilities with executive business goals.• ● Directed implementation teams, overseeing pre-sales activities and platform-wide integrations with external systems.• ● Directed a core platform optimisation initiative for a major Telecommunications client, to rationalise the service portfolio and automate operational workflows. This resulted in a 15% reduction in unplanned service outages and established a unified, governance-compliant CMDB.• ● Spearheaded a multi-platform strategic workshop for Telco leadership, positioning ServiceNow as the unified Digital Transformation backbone. This demonstrated advanced capabilities in Telecom Service Management (TSM), Telecom Network Inventory (TNI), 5G network slicing, and the strategic integration of core modules (HRSD, CSM, ITSM) on a CSDM-compliant architecture, securing executive buy-in for a multi-year platform roadmap• ● Led the strategic design and implementation of ServiceNow Integrated Risk Management (IRM) solutions in collaboration with Secure.io (a sister company), specifically building ISO 27001 Information Security Management System (ISMS) processes. This initiative significantly enhanced client security posture and streamlined audit readiness by an estimated 30%.• ● Enhanced employee and customer experiences by automating workflows, streamlining processes, and optimizing platform performance.
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Education
- ServiceNow Certified Technical Architect (CTA)ServiceNow Certified Technical Architect (CTA)
- ServiceNow Suite Certification- Now Assist for Customer Service Management (CSM) Pro Plus SuiteServiceNow Suite Certification- Now Assist for Customer Service Management (CSM) Pro Plus Suite
Certifications
- ServiceNow Certified Technical ArchitectServiceNow2025
- Certified Management Consultant (CMC)The International Council of Management Consulting Institutes2024