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Malt Strategy
Marie SchmidtMS

Marie Schmidt

Customer Service, Virtuelle Assistenz

€150/day
Perleberg, DE
3-7 years
Virtuelle Assistenz
Kundensupport
Backoffice
Social media
Kundenbindung

Average response time: 1 hour

About Marie

  • German

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Ja-Dialog & Cloudworkers
    Customer Service Agent
    January 2024 - January 2025 (1 year)
    • - Telefonischer und schriftlicher Inbound-Kundenservice
    • - Bearbeitung von Kundenanfragen und Reklamationen
    • - Dokumentation im CRM-System
    • - Selbstständiges Arbeiten im Homeoffice
  • Sitel
    Customer Support Agent
    January 2022 - January 2024 (2 years)
    • - Inbound-Kundenbetreuung per Telefon und E-Mail
    • - Lösungsorientierte Bearbeitung komplexer Kundenanliegen
    • - Einhaltung von Qualitäts- und Servicevorgaben
  • SNT Berlin (Vodafone Projekt)
    Callcenter Agent Inbound
    January 2020 - January 2022 (2 years)
    • - Kundenservice für Vodafone-Bestandskunden
    • - Vertrags-, Rechnungs- und technische Anfragen
    • - Sicherer Umgang mit sensiblen Kundendaten
Check out Marie's experience

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