About Marcus
Senior Operations Leader with 15+ years of experience, including Meta (Facebook) and Apple environments. I bridge the gap between strategy and execution as a Fractional COO or Interim Manager.
My expertise: Stabilizing cross-functional teams, driving Post-Merger Integrations (PMI), and optimizing 'Plan-to-Make' or 'Source-to-Pay' processes. I help startups and enterprises scale their operating cadence through data-driven KPI frameworks and Lean methodologies. Available for global remote leadership roles.
German
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- YUKKA Lab AGHead of Sales Operations / Senior LeadBANKING AND INSURANCENovember 2023 - May 2024 (6 months)Berlin, GermanyBuilt the entire Sales Operations framework from scratch for an AI-driven FinTech scale-up.Tech-Stack: Architecture and implementation of the full Sales Tech-Stack (CRM, Automation, Analytics).Processes: Designed end-to-end sales process structures to drive efficiency and lead conversion.Leadership: Built and coached the sales team, ensuring operational alignment with the company’s growth strategy.
- Brandwatch GmbHOperations & Sales Operations LeadDIGITAL AND ITSeptember 2022 - September 2023 (1 year)Berlin, GermanyInterim responsibility to maintain operational continuityduring organizational changes in a fully remote SaaS environment.Responsible for sales and customer operations,including KPI tracking, reporting and forecasting,operational process optimization, quality managementand onboarding of new team members.Regular collaboration with internal stakeholdersin an international setup.
- Concentrix (Global IT Client / Apple)Team Lead Operations & QualityDIGITAL AND ITJune 2021 - August 2022 (1 year and 2 months)Berlin, GermanyStepped in during a transition phase to stabilize day-to-day operationsand remote team performance in a global IT service environment.Interim responsibility for operational team leadership,KPI tracking, quality management and performance monitoringwithin a fully remote setup.Handled escalation management and stakeholder communicationduring a high-growth phase.
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Education
- Secondary School Certificate (Fachoberschulreife)Fachoberschule (Germany)2007Completed secondary education as a foundation for a professional career in technology-driven environments.
Certifications
- Generative AI & Artificial Intelligence – FoundationsAmazon, Google, Microsoft, LinkedIn2024
- English Language Proficiency – C2 LevelEF SET2024