About Katrin
Nach vielen Jahren in SaaS- und Startup-Umfeldern arbeite ich an der Schnittstelle von Kunde, Produkt und Technologie.
Ich helfe dabei, Anforderungen zu verstehen, zu strukturieren und so zu übersetzen, dass daraus umsetzbare Lösungen entstehen.
In meiner bisherigen Arbeit habe ich vorranging im Customer Success und immer sehr eng mit Sales, Produkt und Entwicklung zusammengearbeitet, zwischen Teams vermittelt und Themen bis zur Umsetzung begleitet.
Heute übernehme ich Aufgaben an der Schnittstelle von Customer Success, Produkt und Pre-Sales. Von der Klärung von Anforderungen über die Entwicklung von Lösungen bis zur Abstimmung zwischen den beteiligten Teams.
Typische Einsatzbereiche sind:
- Klärung und Strukturierung von Anforderungen zwischen Kunde und Produktteam
- Unterstützung in Pre-Sales-Phasen
- Mitarbeit an der Schnittstelle zwischen Customer Success, Produkt und Entwicklung in laufenden Projekten
German
Native or bilingual
English
Fluent
Can work on-site
München (up to 50km)
Experience
- Netgineers GmbHDigital Strategy & Go-to-MarketDIGITAL AND ITDecember 2025 - Today (7 months)München, GermanyInitiated and structured early-stage digital and commercial activities Developed positioning and strengthened external market presence Contributed to product and service definition based on customer and market feedback Established KPI frameworks and reporting models to support growth and lead development
- fraud0 GmbHHead of Customer SuccessDIGITAL AND ITJanuary 2023 - December 2025 (2 years and 11 months)München, GermanyLed the strategic and operational direction of a specialized SaaS platform from a customer and business perspective Advised customers on solution approaches and converted business needs into technically feasible concepts Worked alongside CTO and development teams to shape feature enhancements and platform evolution Managed integrations into third-party systems across client environments Analyzed drivers of customer churn and initiated product and process adjustments
- authorized.by GmbHHead of Customer SuccessJune 2022 - December 2022 (6 months)Reorganized and refined existing client processes to improve scalability and transparency Designed onboarding and communication structures to enhance customer experience Converted business use cases into concrete platform improvements Collaborated closely with product and technical teams during implementation phases
Recommendations
Be the first to recommend Katrin
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Professional Scrum Product Owner™ IPSPO I2021Professional Scrum Product Owner™ I
- Diplom Betriebswirtschaft (FH)University of Applied Sciences2009Diplom Betriebswirtschaft (FH)
Skill set
Categories
- Other