About Katarzyna
Product Delivery & Implementation Manager | SaaS Integrations | Customer Onboarding | Technical Delivery
I help SaaS companies and enterprise clients successfully implement products, manage complex integrations, and accelerate customer onboarding from contract signature to go-live.
With 10+ years of experience delivering SaaS, Hospitality & Travel Tech, HealthTech, Wellness. I act as the bridge between customers, product, engineering, and operations teams, ensuring projects are delivered on time, integrations work seamlessly, and users achieve rapid adoption.
My expertise includes end-to-end implementation management, technical onboarding, API integrations, platform migrations, release coordination, stakeholder management, and operational readiness.
Core expertise:
• Product Delivery & Implementation Management
• Customer Technical Onboarding
• SaaS Deployments & Go-Live Management
• API & Third-Party Integrations
• Platform Migrations & Data Transitions
• Requirements Gathering & Solution Design
• Enterprise Client & Stakeholder Management
• UAT, Testing & Release Coordination
• Training, Enablement & Adoption Programs
• Process Improvement & Operational Readiness
Integration experience:
Stripe, Chargebee, RevenueCat, Hospitality PMS/CRS/OTA platforms, subscription billing systems, payment gateways, customer platforms, and custom API integrations.
Recent projects have involved coordinating cross-functional teams across product, engineering, design, operations, marketing, and external vendors to deliver complex implementations with minimal disruption and strong customer outcomes.
Whether you need a delivery lead for a new product rollout, a customer onboarding specialist, an implementation manager, or support for a complex integration or migration project, I bring a structured, hands-on approach focused on execution, adoption, and measurable business results.
English
Native or bilingual
Polish
Native or bilingual
Can work on-site
Berlin (up to 50km)
Experience
- GlobalProduct Delivery & Implementation Manager | Customer OnboardingTECHJuly 2019 - Today (7 years)Berlin, Germany
- Delivered 35+ SaaS, HealthTech, Wellness, and TravelTech projects from implementation through go-live.
- Orchestrated cross-functional teams across engineering, design, operations, marketing, and external vendors to ensure successful delivery.
- Managed product development and launch, implementations, technical integrations, platform migrations, testing, release planning, and go-live activities.
- Resolved implementation issues involving integrations, system configuration, user access, billing platforms, and third-party vendors.
- Translated business and technical requirements into implementation plans, system configurations, and delivery roadmaps.
- Delivered customer-facing onboarding, training, SOPs, and enablement programs to accelerate adoption and time-to-value.
Example projects:Breadkrumb (AI Travel Planning Platform) – USA- AI assistant workflows, prompts, and onboarding experiences.
- Led discovery, testing, launch, and Stripe/Mixpanel integrations.
Jay Shetty GENIUS (Mental Wellness Platform) – USA- Led migration of 10,000+ users, subscriptions, and content with zero downtime.
- Managed vendors, testing, launch, onboarding, and feature rollout in partnership with Uscreen.
Amptify (HealthTech Platform) – USA- Led discovery and delivery of a white-label marketplace, booking engine, and telehealth platform.
- Coordinated founders, clinical teams, and engineers during the company's B2B transition.
MedKitDoc (Healthcare Platform) – Germany- Rescued a critical platform launch six weeks before go-live.
- Coordinated engineering, compliance, clinical, and leadership teams to deliver on schedule.
BodyBrand (Wellness & Fitness Platform) – USA- Led implementation of two subscription-based wellness products serving 20,000+ customers.
- Managed Stripe, Chargebee, and RevenueCat integrations and migrated 20,000+ customers with zero downtime.
- Design Hotels AG,Manager, Distribution TechnologyAugust 2017 - July 2019 (1 year and 11 months)Berlin, Germany. End-to-end project management, technical onboarding & API integration on several projects simultaneously; Facilitated cross-functional collaboration between departments and external vendors. Usability testing and user training;
- Design Hotels AG,System Integration CoordinatorNovember 2015 - July 2017 (1 year and 8 months)Berlin, Germany• Manage pilot system integration and data migration of the Design Hotels Portfolio into Marriott Hotels' distribution ecosystem. Led usability testing and pilot studies; designed and ran user training.
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Education
- Accessible User Experience DesignerDeque University2023Accessible User Experience Designer
- Certified User Experience DesignerCareerFoundry2020Certified User Experience Designer