About Karsten
Jira & Confluence Consultant with 10+ years of hands-on experience in real-world environments.
I support teams in setting up, optimizing, and scaling their Jira and Confluence systems to create efficient, structured, and transparent workflows.
My focus is on simplifying complex processes, reducing manual work, and helping teams work more effectively.
What I can help you with:
• Jira setup & configuration (Scrum, Kanban)
• Workflow design and optimization
• Automation (rules, triggers, notifications, integrations)
• Permissions, roles and issue type structures
• Troubleshooting and fixing Jira issues quickly
• Dashboard creation and reporting
• Confluence setup for clear documentation and knowledge sharing
I have been working with Jira and Confluence since 2014 and understand both technical setup and practical day-to-day usage in teams.
Whether you need a quick fix, a clean setup, or long-term support – I deliver reliable and efficient solutions.
Feel free to reach out – I’m happy to help.
German
Native or bilingual
English
Fluent
Can work on-site
Hamburg (up to 50km)
Experience
- Noir Digital SolutionsJira & Confluence Consultant | Workflow & Automation SpecialistDIGITAL AND ITJanuary 2026 - Today (6 months)Hamburg, Germany• Setup and configuration of Jira projects (Scrum, Kanban)• Design and optimization of workflows to improve team efficiency• Implementation of Jira automations (rules, triggers, notifications)• Management of permissions, roles and issue types• Creation of dashboards and reports for better project visibility• Confluence setup for structured documentation and knowledge sharing• Troubleshooting and fixing Jira-related issues quickly and efficiently
- Corporate IT EnvironmentIT Project Manager | Jira SpecialistOctober 2012 - Today (13 years and 9 months)• Daily use of Jira and Confluence in a professional environment• Management and optimization of workflows and ticket processes• Support of agile teams using Scrum and Kanban methodologies• Configuration and maintenance of Jira boards and project structures• Process improvement and efficiency optimization• Collaboration with cross-functional teams and stakeholders
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Education
- Diploma in Vocational and Business Education (Major), Human Resource Management & Psychology (Minor)Helmut Schmidt University / University of the Federal Armed Forces Hamburg2007Academic background in vocational and business education with a focus on human resource management and psychology. Strong foundation in understanding organizational structures, team dynamics, and process optimization.