Juliano Westphal

Client Account: Tech Industry Leader ✔️Leverage exceptional collaborative skills; liaising with cross functional teams including international testing professionals and engineers to help reproduce issues and test features. ✔️Create, repair, organize and model data to be used for training and improvement of speech recognition. ✔️Execute routines pertinent to AI systems such as creating training when prediction disagrees with model, investigation to any predictions which disagrees with model, analyze reports to identify patterns that will be used to create training to fix prediction, performing tests to evaluate the consistency of prediction vs training, the creation of documentation (ontology) to standardize behavior when dealing with training creating and data labeling and relabelling (following ontology guidelines). ✔️Construct statistical models for Natural Language Processing for speech recognition and AI. ✔️Conduct data analysis pertaining to language implementations in AI and oversee the tracking of bugs and relevant reports. ✔️Create documentation such as guidelines on how language analysts should behave in certain domains, ie "ontology". ✔️Conduct localization quality testing and report on findings. ✔️Expertly execute routines such as linguistic modeling and data labeling. ✔️Verify new implementations, as well as fixes on existing functionalities and offer suggestions for continuous improvements.

Client Account: FinTech Industry Leader ✔️Provided integral support over email and live channels, interacting directly with users over email and phone to resolve complex product queries. ✔️Closely interfaced with internal client teams including Tier 2 support teams and support engineers to resolve user issues and propose process improvements. ✔️Provided pertinent support to customers regarding infrastructure and product related requests. ✔️Forged strong relationships with prospect clients and demonstrated an ability to quickly assess business requirements and propose fruitful solutions. ✔️Conducted in-depth translation of technical documents to Portuguese.

Insomnia Coffee Company, Dublin, Ireland | Sep 2017 – Jun 2018 Brother Hubbard, Dublin, Ireland | Aug 2016 - Mar 2017 ✔️Gained invaluable international experience with an English speaking, fast paced, client centric environment, leveraging core skills in team collaboration, crisis management, critical thinking, customer service, time management and product knowledge.