Josette Jansen

Conducted user research on new online features and platform capabilities, as well as the creation of desktop and mobile applications Guided all stages of the design process, including research, testing, and execution Redesigned websites to improved usability, navigation, and visual appeal Using Figma and Invision, created deliverables such as user flows, information architectures, and journey maps. Designed built and maintained complete eCommerce website Defined and translated client requirements into product stories and actionable tasks Created web calculation apps, banking app and landing pages using Figma and Adobe XD

Directed staff and managed annual capital budget. Hired and directed teams to achieve daily and long-term operations and business goals. Managed daily operations while overseeing multiple locations to foster increased productivity. Analyzed business needs while soliciting customer feedback for process improvements. Managed teams to guarantee successful supply chain pipeline for markets. Provided documentation of processes to comply with regulations and company policies. Led the launch of start-up in order to attain near- and long-term profitability and viability. Worked closely with organizational leadership and board of directors to strategically affect operational direction.

Planned and executed promotional activities to drive community engagement and increase occupancy numbers. Conducted daily updates to social media profiles to boost company online presence. Provided digital marketing solutions to large businesses. Increased customer engagement through social media. Monitored online presence of company's brand to engage with users and strengthen customer relationships. Drove brand awareness by developing chatroom online marketing campaigns. Analyzed competitor pages to locate backlink and keyword opportunities.