About Joanne
About me:
I am a service-oriented professional with a degree in Hospitality Management and over a year of experience in guest service, operations, and team leading.
Whether you need daily help or project-based assistance; whether you are a startup founder, medical professional, or creative agency, I’m here to take the pressure off and help you focus on what you do best while I handle the rest.
Here's what I can offer you:
- Friendly and professional customer support (chat, email, or voice)
- Reliable email and calendar management
- Organized admin assistance ( Data entry)
- Web research/ Creating SOP
- Scheduling
- A Proactive mindset!- I would love to learn or train according to what service you need!
Need a reliable Virtual Assistant to help with your daily tasks, organize your inbox, support you customers, or manage your calendar?
I would be happy to start with a trial task or call to discuss your needs. I am available and ready to start as soon as you are ready!
I value Professional & friendly communication and Confidentiality.
Tools:
Gmail/ Yahoo Mail
Google Workspace
Microsoft Office
Canva
Xero
Name it and I will learn how to do it!
Filipino
Native or bilingual
English
Fluent
German
Basic
Remote only
Primarily works remotely
Experience
- The Cozy Cup Café,Café ManagerHOSPITALITYSeptember 2024 - June 2025 (9 months)Assumption Road, BG, Philippines• Oversee daily café operations including dining workstations and kitchen area.• Develop and implement marketing strategies to enhance customer engagement• Manage staff schedules; training new kitchen and dining staff, ensuring they follow food safety guidelines, recipe protocols, and good customer service to maintain a productive team.
- The Cozy Cup Café,Head CookFebruary 2024 - August 2024 (6 months)Assumption Road, BG, Philippines• Maintained inventory and supported cafe menu development introducing new dishes• Led a small kitchen team, supervising daily food preparation and operations• Assisting in food preparation, cooking, and plating ensuring high-quality and timely service during peak hours
- Le Chef at the Manor, Camp John Hay,Dining staff and Barista TraineeJanuary 2023 - May 2023 (4 months)Cordillera Administrative Region, Philippines• Took calls for dining reservation and room service orders.• Took orders and worked closely with the kitchen team to ensure accurate and timely order.• Prepare and serve coffee beverages, including espresso, cappuccino, and latte.• Work collaboratively with other team members to ensure smooth operations in a high-volume restaurant environment• Maintained food safety and hygiene regulations and cleanliness of dining area
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Education
- Bachelor of Science in Hospitality ManagementUniversity of Baguio2024Specialization in Professional Culinary Arts
- Senior High School- Technical-VocationalUniversity of the Cordilleras2018Senior High School- Technical-Vocational
Certifications
- STCW Basic TrainingMARINA