About Joan
English
Native or bilingual
German
Conversational
Experience
- Normal 40Operations & Community ManagerCONSULTING AND AUDITSJanuary 2023 - March 2026 (3 years and 2 months)United States• ● Managed the founder's calendar, meeting coordination, and stakeholder communications across time zones.• ● Designed and implemented operational systems and SOPs that reduced founder workload by 20+ hours per week, enabling full business continuity during extended founder absence.• ● Planned and executed virtual and in-person events, community sessions, and client-facing gatherings, coordinating logistics, communications, and follow-up workflows.• ● Migrated community infrastructure from Kajabi to Circle; built structured onboarding flows, member spaces, and engagement cadences for a 200+ member paid community.• ● Built and maintained automation workflows using Zapier, KIT, and Stripe, eliminating manual hand-offs and connecting tools across the operational stack.• ● Supported leadership with prioritization of incoming requests, correspondence handling, and coordination with internal and external stakeholders.• ● Proactively identified and implemented operational improvements; introduced AI tools
- Ways 2 WellnessSocial Media Manager & Customer Success SpecialistOctober 2022 - August 2024 (1 year and 10 months)United States• ● Oversaw digital operations and campaign execution workflows, generating 600+ qualified leads through structured funnel coordination.• ● Managed customer communications and support processes, ensuring consistent client experience across touchpoints.• ● Improved internal content production workflows, increasing output efficiency and brand consistency.• ● Analyzed performance metrics to guide operational and strategic decision-making.
- Edtech RechargeSocial Media SpecialistJanuary 2022 - February 2025 (3 years and 1 month)United States• ● Executed structured campaign workflows delivering measurable audience reach and website traffic growth.• ● Collaborated cross-functionally with marketing and content teams to ensure cohesive brand execution.• ● Provided regular performance reporting to support strategic optimization.
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Education
- MA International Corporate Communication & Media ManagementNeu-Ulm University of Applied Sciences2026MA International Corporate Communication & Media Management
- BA JournalismMultimedia University of Kenya2021BA Journalism