Gagandeep Bansal

Architected and delivered an enterprise Salesforce platform supporting Sales Cloud, Service Cloud, B2B Commerce Cloud, and CRM Analytics. Designed end-to-end B2B commerce and service workflows, supporting complex pricing, catalogs, and customer lifecycle processes. Led Salesforce integrations with ERP systems, Shopify, tax systems (Sovos), payment gateways (PayPal), Hubspot and CTI. Built CRM Analytics dashboards for sales and operations leadership, enabling real-time visibility into orders, revenue, and customer activity. Acted as technical owner, driving architecture decisions, integration strategy, and production readiness.

Technical Lead for a multi-market insurance platform, responsible for architecting and delivering Salesforce Industries (Insurance) solutions. Designing end-to-end policy administration journeys to support customer onboarding across international markets.

Leading integrations with multiple insurers, ensuring scalable architecture, regulatory alignment, and seamless system interoperability.

Designed and delivered end-to-end Salesforce solutions for B2B and B2C customers across sales and service domains. Implemented Salesforce Industries EPC, CPQ and OM, Sales Cloud and Service Cloud solutions supporting customer acquisition, servicing, and lifecycle management. Worked on energy and utilities Salesforce implementations, covering customer onboarding, service requests, and digital portals. Engaged directly with business stakeholders to translate requirements into scalable Salesforce solutions.