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Gabor KomjathyGK

Gabor Komjathy

Customer Journey & AI Automation Specialist

€350/day
Regensburg, DE
3-7 years

Average response time: A few days

About Gabor

I help businesses optimize their customer journey and automate key processes using AI – from lead qualification to customer retention.

With over 10 years of experience in retail management and customer operations, I bring a deep understanding of how customers think, where they drop off, and what drives real decisions.

I combine this background with hands-on experience in building automation systems that reduce manual work and ensure that no lead or customer interaction is lost.

My focus is on practical, results-driven solutions such as:

• AI-based lead qualification
• Automated follow-up and response systems
• Customer journey analysis and optimization
• Process automation across tools and workflows
• Customer health scoring and retention logic

I work in a structured and solution-oriented way, always focusing on real business impact – improving response times, increasing conversion, and supporting long-term customer relationships.

My strength is combining customer understanding with technical implementation to build systems that actually support growth.
  • German

    Native or bilingual

  • English

    Fluent

  • Hungarian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Webbandit
    Customer Journey & Automation Freelancer
    E-COMMERCE
    March 2019 - Today (7 years and 4 months)
    Regensburg, Germany
    Supported businesses in improving their customer journey and digital processes with a focus on conversion, usability, and efficiency.

    Combined hands-on experience in retail operations with technical implementation to identify customer pain points and translate them into practical solutions.

    Key focus areas included:
    • Customer journey analysis and optimization
    • Identifying drop-off points and improving conversion
    • Supporting implementation of automated workflows
    • Improving user experience and response processes

    Strong focus on understanding customer behavior and aligning digital solutions with real business needs.
    Customer Journey Optimization AI Automation Lead Management Conversion Optimierung Customer Experience

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