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Federica C.FC

Federica C.

Event Coordinator | Customer Communication

€220/day
Frankfurt am Main, DE
3-7 years

Average response time: 1 hour

About Federica

Freelance Client Communication & Email Support (English & Italian) — flexible, proactive support for busy teams and small businesses.

I support professionals and teams with clear, professional client communication and email management in English and Italian. With a strong background in hospitality and event coordination, I am used to handling client-facing communication where attention to detail, responsiveness, and organization matter most.

I help clients stay organized and responsive so they can focus on priorities, not inbox overload. I regularly manage email correspondence, follow-ups, meeting coordination, and administrative support — always with a structured and reliable approach.

How I can help:
• Professional email writing & revision (EN / IT)
• Client follow-ups and inbox management
• Event & meeting coordination support
• Calendar and administrative assistance

Available for flexible, part-time support — ideal if you need reliable, remote help without constant supervision.
  • Italian

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • Hilton & Hilton Garden Inn Frankfurt Airport
    Conference & Event Sales Executive
    October 2025 - Today (8 months)
    Frankfurt am Main, Germany
    • • Lead the full sales cycle: prospecting, proposal, contract negotiation, execution, and post-event debrief.
    • • Drive revenue growth through upselling tailored event solutions.
    • • Build long-term client relationships, ensuring repeat business and loyalty.
    • • Maintain CRM hygiene (OnQ, Salesforce)
    • • Recognized for responsiveness, hospitality, and a solution-oriented approach.
    Customer Support Project Management Email design Communication Negotiation
  • Hilton & Hilton Garden Inn Frankfurt Airport
    Conference & Event Sales Coordinator
    May 2024 - September 2025 (1 year and 4 months)
    • • ESG Champion: ensured event processes aligned with Hilton's corporate ESG goals.
    • • Department Trainer: delivered onboarding and continuous training sessions for new team members; standardized knowledge sharing and supported upskilling.
    • • Salesforce Champion: acted as go-to expert for CRM hygiene, and troubleshooting; provided guidance to colleagues on best practices.
  • Sprachcaffe Languages Plus Frankfurt
    Product Manager
    January 2023 - April 2024 (1 year and 3 months)
    • • Managed global language‑education product portfolio; coordinated with international offices to align offering with demand.
    • • Oversaw budgets and cost analyses to optimize allocation; supported pricing and promotions.
    • • Strengthened internal/external stakeholder relationships.

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Education

  • Hilton Core
    Hilton Core
  • English Certificate (C1)
    2018
    English Certificate (C1)

Skill set

Categories