About Dzhamaldin
Ich arbeite seit mehreren Jahren im Hotel- und Servicebereich und kenne den täglichen Umgang mit Gästen, Reservierungen, Zahlungen, Rechnungen und organisatorischen Abläufen sehr gut.
In meiner aktuellen Position bearbeite ich Buchungen, kläre schwierige Gästefälle, prüfe Zahlungs- und Reservierungsdaten und übernehme die schriftliche Kommunikation auf Deutsch, Russisch und Englisch. Dabei arbeite ich unter anderem mit Apaleo, Booking.com, Expedia, Outlook, Word und Excel.
Ich bin besonders stark darin, unklare Situationen schnell zu erfassen, Fehler in Daten oder Abläufen zu erkennen und verständliche Lösungen zu formulieren. Auch bei Beschwerden oder sensiblen Fällen bleibe ich ruhig, direkt und zuverlässig.
Für Remote-Projekte unterstütze ich Unternehmen vor allem in den Bereichen Customer Support, Reservierungsmanagement, Hotel-Backoffice, Datenprüfung, Dokumentenbearbeitung und mehrsprachige Kommunikation.
Ich arbeite selbstständig, sorgfältig und halte Absprachen und Fristen zuverlässig ein.
Russian
Native or bilingual
German
Fluent
English
Conversational
Tajik
Conversational
Remote only
Primarily works remotely
Experience
- STEINBERG HGBB Hotel & Gastronomie Betriebs- & Beratungs GmbHFront Office Guest Service Supervisor / Assistant to Hotel ManagementHOSPITALITYJuly 2022 - Today (4 years)Munich, BY, Germany• • Handle direct, corporate and OTA reservations from the first enquiry through offers, changes, cancellations, no-shows and arrival.• • Write and adapt guest communication in German, English and Russian, including confirmations, payment explanations, complaint responses and check-in information.• • Investigate difficult booking and payment cases by comparing email history, PMS records, OTA data, card status, invoices and internal notes.• • Check credit-card validity and payment records, assign invoices and payments, follow up on outstanding balances and document discrepancies clearly.• • Maintain accurate guest and booking data in Apaleo and in the Booking.com and Expedia extranets.• • Prepare offers, confirmations, invoices, operational lists, Excel reports and internal summaries for management.• • Coordinate daily issues with housekeeping, maintenance, management and external partners across several serviced-apartment locations.• • Support hotel management with operational follow-up, process checks and urgent guest cases while handling personal and payment data discreetly.
- Simmel,Retail Sales Specialist - VocationalRETAIL (SMALL BUSINESS)September 2018 - September 2021 (3 years)München, GermanyUnterhaching• • Completed a three-year German vocational training programme while working in day-to-day retail operations.• • Supported customers, handled cash transactions and complaints, and worked reliably during busy shifts.• • Checked prices and product information, processed deliveries and orders, and helped maintain accurate stock records.• • Learned to organise work independently, communicate clearly and stay accurate under time pressure.
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Education
- Training
- German Vocational QualificationKaufmann im Einzelhandel EDEKA Simmel2021German Vocational Qualification