Doaa Abdelghafar

Led two cross-functional teams within the SAFe framework, focusing on terminal management and Cybersource customer onboarding, while coaching a total of 10 cross-functional teams. Facilitated key Agile ceremonies, including Product Managers syncs, metrics reviews, inspect-and-adapt sessions, system demos, and leadership workshops. Optimized Agile processes, mentored Scrum Masters, and collaborated with leadership to align delivery practices with strategic business goals.

• Increased release frequency from once per quarter to 18 combined releases per quarter, significantly accelerating product iterations on the Visa Data Center.

• Developed and shared a comprehensive release guide; collaborated with the Release Manager to expand deployment consistency across the Data Center, Mobile, and AWS.

• Led sprints planning and QBRs sessions, proactively managing dependencies and risks to ensure timely delivery across multiple teams.

• Tracked team velocity and ensured incremental delivery of user stories, enabling better forecasting and planning.

• Led my teams in closing all open security findings and transitioning the process into Business-as-Usual (BAU), achieving zero open findings by mid-2024; concurrently guided the successful delivery of a critical security project through effective execution and strong stakeholder collaboration.

• Partnered with Product Managers to define iteration goals and features, prioritize the backlog, and enhance product delivery speed.

• Supported the rollout of the OKR framework; conducted quarterly metric analyses to track success and ensure alignment with business objectives.

• Fostered communication within distributed teams, removed impediments, promoted continuous improvement, and drove automation initiatives.

• Supported junior Scrum Masters through coaching and facilitated Agile workshops and training to elevate Agile maturity and drive best practices across teams.

Led and coached three cloud teams, including two cross-functional (Backend, Frontend, DevOps, QA) and one platform team, facilitating seamless collaboration across departments. Supported the Data Science team and introduced improved methodologies to address key organisational challenges and optimise cross-functional alignment.

• Developed and introduced a "Feature Development Process" an end-to-end product workflow designed to enhance value visualisation and foster seamless collaboration across cross-functional teams, including Customer Success, Product, Security, Engineering, Operations, UI/UX, and Marketing.

• Identified and addressed suboptimal practices, implementing improved workflows to increase efficiency and collaboration.

• Promoted Agile values and empowered teams to make data-informed decisions, resulting in enhanced workflow efficiency.

• Mentored stakeholders and teams to improve collaboration, empowering self-management and ownership within the teams.

• Collaborated with the Architect to identify key metrics and implemented DORA dashboard to support data-driven decision-making for cloud teams.

• Guided the Product Owner in backlog prioritisation, roadmap planning, and stakeholder communication.

• Led Product Review meetings to demonstrate progress to stakeholders, gather early feedback, and enhance transparency regarding upcoming features and initiatives

• Worked with Operations to establish collaborative processes for effective cross-team interaction.

Led four teams, including three cross-functional and one specialist team, to deliver impactful internal and client-facing solutions in Agile environments. Focused on enhancing team collaboration, optimising Agile practices, and driving continuous improvement in development and release processes.

• Directed the release of ECT communication tool for international clients, including Total Play and Proximus, enhancing overall client satisfaction.

• Developed and optimised integration workflows, strengthening alignment and collaboration between UX and development teams.

• Implemented a sprint health dashboards, enabling data-driven decisions and improving delivery consistency.

• Coordinated multi-team releases, reducing deployment delays and increasing deployment readiness across teams.

• Led the adoption of best practices, elevating coding standards, establishing quality controls, and streamlining workflows to enhance team efficiency.

• Transitioned the Framework team to a Scrum-Ban model, boosting productivity and enhancing sprint flexibility for critical network and call layer development.