About David
I support B2B organizations in transforming after-sales service into a structured and commercially driven business.
My experience combines service commercialization, business development, pricing strategy, and operational process design across international environments.
Over the past years, I have been involved in developing scalable service models, improving after-sales structures, supporting revenue growth initiatives, and aligning operational execution with commercial objectives.
My focus areas include:
– Service commercialization
– After-sales transformation
– Service contract strategies
– Revenue growth & forecasting
– SAP / CRM process alignment
– Cross-functional business support
I combine strategic thinking with hands-on execution and practical business understanding. My approach is focused on creating scalable, realistic, and measurable solutions rather than theoretical concepts.
German
Native or bilingual
English
Fluent
Slovak
Native or bilingual
Polish
Conversational
Can work on-site
Frankfurt-Offenbach (up to 50km)
Experience
- Zimmer BiometService Commercialization & After-Sales Transformation (B2B / MedTech)January 2024 - Today (2 years and 5 months)Responsible for service commercialization and after-sales business development across EMEA within the MedTech environment.Focus on developing scalable service models, supporting revenue growth initiatives, improving operational processes, and aligning commercial and service strategies across multiple markets.Main activities include service portfolio development, pricing strategy support, forecasting, cross-functional collaboration, and process alignment within SAP and CRM environments.Working closely with sales, customer service, operations, and leadership teams to strengthen the commercial positioning of technical service as a business function.
- BECTON DICKINSONServicJanuary 2020 - January 2024 (4 years)Responsible for developing and scaling the inside service sales function within an international life science and laboratory instruments environment.Focused on improving commercial and operational service processes, supporting revenue growth, and increasing the profitability of the after-sales service business.Main responsibilities included process optimization, service sales development, forecasting, team development, and cross-functional collaboration between service, customer support, and commercial functions.Built and expanded the organization from 4 to 9 team members over a 4-year period, including the implementation and development of dedicated inside service sales roles.Worked in a research-use-only (RUO) instruments environment with a strong focus on customer support, service operations, and commercial service delivery.
- ThermoFisher ScientificService Sales & Business Development RepresentativeMarch 2013 - December 2020 (7 years and 9 months)Responsible for service sales and business development activities across the DACH and V4 regions within an international B2B environment.Focused on developing customer relationships, driving service contract growth, supporting strategic frame agreements, and increasing visibility of the service business within the organization.Main responsibilities included forecasting, pipeline management, cross-divisional collaboration, commercial negotiations, and support of service portfolio positioning.Contributed to revenue growth initiatives and long-term customer retention through structured service sales and after-sales support activities.
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