About David
German
Native or bilingual
English
Fluent
Experience
- Dacoco GmbH,Product Strategist & Product SupportOctober 2021 - July 2024 (2 years and 9 months)Zug, Switzerland• Designed and implemented anti-bot tracking systems, reducing fraud incidents by 50%.• Expanded responsibilities to lead product feature development, increasing user engagement by 40%.
- DacocoGmbHInterim Player Support Lead & Product SupportApril 2021 - September 2021 (5 months)• Established and managed a ticket-based support system using Zendesk, streamlining issue resolution processes.• Built and trained the player support team, ensuring high responsiveness and professionalism in handling user inquiries.• Acted as a liaison for community management and outreach, fostering strong relationships and engaging the Web3 community.• Provided initial product support and feedback loops, contributing to early-stage feature development and improvements.
- Tech Mahindra AG,Senior Analyst, IT Support for BASFMarch 2020 - April 2021 (1 year and 1 month)01 Dresden, Germany• Led a team improving IT operations efficiency by 20%.• Developed technical support strategies, optimizing resolution times and customer satisfaction.
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Education
- 4 Semesters in Media TechnologyHTWK Leipzig (University of Applied Sciences)20114 Semesters in Media Technology
- 2 Semesters in Computer Science20092 Semesters in Computer Science