Darshana Sakhiya

• • Analysed and optimized Finance, HR, and Operations processes, identifying automation opportunities that reduced turnaround time by 40%

• • Advised business stakeholders and process owners on automation strategies, best practices, and efficiency improvements aligned with organizational goals

• • Designed and implemented scalable RPA solutions integrating UiPath with APIs and enterprise systems

• • Developed business cases and value propositions for automation initiatives, supporting decision-making and investment approvals

• • Collaborated with implementation teams to ensure successful delivery of automation solutions

• • Monitored automation performance and reported progress to stakeholders using KPIs and dashboards

• • Led a team of 5+ developers and analysts, establishing governance frameworks and ensuring compliance with audit and risk requirements

• • Conducted knowledge sharing sessions and mentored team members on automation best practices

• • Conducted process discovery workshops with business users to identify automation opportunities for claims and policy management, cutting manual workload by 35%.

• • Developed UiPath solutions integrated via APIs and SFTP with CRM and policy systems, ensuring compliance with audit and data integrity standards.

• • Authored PDDs/SDDs and collaborated with QA and IT teams during UAT/SIT cycles in Jira and Orchestrator to enable smooth deployment and business adoption.

• • Supported tech evaluation and feasibility assessments to guide tool selection and strengthen automation strategy alignment with enterprise goals.

• • Analysed HR processes and implemented automation solutions improving accuracy and reducing manual effort by 60%

• • Designed future-state process models and reusable automation frameworks

• • Collaborated with business and IT stakeholders in Agile environments to deliver automation projects

• • Supported governance, compliance, and documentation for automation initiatives

• • Conducted testing and validation to ensure reliability and data integrity