About Clara
Virtual Assistant and Customer Service professional with over 10 years of experience, fluent in three languages, and known for being creative, perseverant, and highly adaptable. Curious by nature, I love learning new things, staying open to new challenges, and bringing a positive, solution-oriented approach to every opportunity.
English
Native or bilingual
Spanish
Native or bilingual
German
Fluent
Remote only
Primarily works remotely
Experience
- Clara AscencioMarketing Event & Experience DesignAugust 2024 - Today (1 year and 11 months)• • Designed and coordinated events, brand activations, and curated experiences for brands, communities, and private clients.• • Developed event concepts, client proposals, communication strategies, and vendor partnerships to ensure seamless execution.• • Drove community growth through audience-focused experiences, event planning, and engagement-driven activations.• • Combined creativity, project management, and client relationship skills to deliver well-organized, memorable experiences that aligned with business and community objectives.
- cultour-incoming GmbH & Co. KGBusiness Development & MICE AgentDecember 2023 - Today (2 years and 7 months)Berlin, Germany• • Drove business growth through commercial initiatives, product development, service enhancements, and the optimization of digital processes.• • Managed MICE client accounts, coordinating travel experiences for groups, incentive programs, meetings, and events.• • Supported business development efforts through lead management, proposal preparation, sales activities, and account coordination.• • Assisted in the implementation of CRM processes and the development of internal workflows to enhance DMC operations and efficiency.• • Coordinated communication between clients, suppliers, and internal teams to ensure seamless execution and high-quality service delivery.• • Provided executive support to senior management, including calendar management, communications, follow-up, and operational coordination.
- cultour-incomingAssistant to DirectorJune 2022 - December 2023 (1 year and 6 months)Berlin, Germany• • Coordinated agenda, deadlines and schedules.• • Managed emails, meetings, and travel arrangements.• • Coordinated communication with clients, suppliers, and internal teams.• • Provided support in decision-making and executive operations.
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Education
- Life & Leadership Coaching C2 English CertificateLife & Leadership Coaching C2 English Certificate
- Bachelor of ScienceCentro de Estudios Superiores de San Ángel2020Bachelor of Science