About Christoph
Erfahrener Data- und AI-Experte mit Fokus auf Customer Experience & Business Impact
Ich bin ein strategisch denkender Data Executive mit über 20 Jahren Berufserfahrung in den Bereichen Data Analytics, AI und Customer Intelligence. Als ehemaliger Chief Data Officer und Leiter von Data-Teams in der Telekommunikation und im E-Commerce helfe ich Unternehmen dabei, datengetriebene Entscheidungen zu treffen, Kunden besser zu verstehen und den Geschäftserfolg messbar zu steigern. Ob Modern Data Stack, Mixed Mode Analytics oder KI-gestützte Textanalyse – ich bringe komplexe Themen pragmatisch ins Ziel. Remote oder vor Ort. Hands-on, aber mit Weitblick.
German
Native or bilingual
English
Fluent
French
Basic
Can work on-site
Köln (up to 50km)
Experience
- Triple A Internetshops GmbH,Lead Product Owner Data & Customer Feedback PlatformNovember 2022 - Today (3 years and 7 months)33 Bielefeld, GermanyProduct Owner for the Medallia Customer Experience Management Platform Responsible for the development of the platform to enhance customer experience (CX) insights and optimizations Designed a CX data architecture that optimized data usage and ensured alignment with congstar's overall data strategy
- Nudge Consulting GmbH,Director Customer & Business IntelligenceOctober 2018 - May 2019 (7 months)41 Neuss, GermanyLed the commercialization of data streams across all e-commerce business units (EIS.de, Bilder.de, druckerzubehör.de, handyzubehoer.de, satisfyer.com, geske.com), driving data monetization strategies and maximizing revenue opportunities Established and scaled the Customer & Business Intelligence Unit (16 employees), serving as the key driver for transforming the company into a data-inspired, customer-centric organization Responsible for the implementation of a cloud-based Modern Data Platform, a pivotal component of the e-commerce ecosystem, to support data scalability and growth
- E-Plus Group,Team Lead Web IntelligenceSeptember 2007 - September 2014 (7 years)40 Düsseldorf, GermanyEstablished a Web Intelligence Unit, defining strategy, processes, research frameworks, Tooling, reporting and KPI monitoring to support all strategic business initiatives
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Education
- Conference: How to improve your Conversion by using BehaviorKaiser KraftConference: How to improve your Conversion by using Behavior
- MasterUniversity of British Columbia (UBC)2011