Charan Ghanta

• • Engaged as a freelance Senior ServiceNow Developer, leading platform configuration, custom application development, and integration work for client engagements.

• • Delivered solutions spanning ITSM, HRSD, ITOM, ITAM, CMDB, and IRM/GRC modules, tailoring workflows, forms, and automation to each client's business processes.

• • Designed and built Flow Designer automations, custom scripts, and REST/SOAP integrations to connect ServiceNow with external enterprise systems.

• • Explored and implemented Agentic AI and Now Assist capabilities to automate routine tasks, generate insights, and accelerate service delivery.

• • Advised clients on platform architecture, governance, and risk/compliance workflows within IRM/GRC.

• • Founded and lead Praetor Pvt Ltd, an IT services and consulting company delivering technology consulting and implementation services to clients.

• • Own end-to-end business and technical strategy, including service offerings, solution design, and client delivery across a range of IT consulting engagements.

• • Manage business operations alongside strategic oversight, including scoping engagements, client relationships, and technical roadmap decisions.

• • Designed, developed, and implemented ServiceNow applications, modules, and workflows to support core business processes and meet evolving organizational requirements.

• • Customized platform components including forms, fields, tables, UI policies, business rules, and client scripts to enhance user experience and align the platform with specific business needs.

• • Built server-side and client-side logic using ServiceNow scripting (JavaScript and Glide API), developing business rules, script includes, and client scripts for robust automation.

• • Integrated ServiceNow with external enterprise systems, databases, and applications using REST and SOAP web services, ensuring seamless and secure data exchange across platforms.

• • Identified opportunities for process automation and built Flow Designer and Workflow solutions to streamline operations, improve efficiency, and reduce manual effort.

• • Collaborated with the IT Service Management (ITSM) team to develop and maintain effective Incident, Problem, and Change Management processes aligned with ITIL best practices.

• • Configured and enhanced the Service Catalog, including catalog items, record producers, and request workflows to improve self-service capabilities.

• • Created and maintained reports, dashboards, and Performance Analytics within ServiceNow to deliver actionable insights and support data-driven decision-making.

• • Performed thorough unit, system, and integration testing of developed solutions and managed migrations across instances using update sets for successful production deployments.

• • Partnered with cross-functional teams including business analysts, system administrators, and project managers to translate business requirements into scalable technical solutions.

• • Prepared technical documentation such as design specifications, user guides, and standard operating procedures, and conducted training sessions to support end-users.