About Asela
I am a Customer Experience Consultant and Coach with over 24 years of international experience helping organizations improve customer satisfaction, service quality, and customer loyalty.
I have worked with global brands including Samsung, Nissan, Disney, Yamaha, and Piaggio, where I led customer experience improvement initiatives, trained teams, and developed service excellence cultures.
I specialize in:
• Customer Experience coaching and consulting
• Customer service training and workshops
• Customer journey mapping
• Service culture transformation
• Customer satisfaction improvement
• Automotive and luxury customer experience
• Team coaching and leadership development
I have delivered training and coaching programs across Europe and Asia and understand the operational and strategic aspects of customer experience.
I help organizations transform their customer experience into a competitive advantage.
Available for remote and onsite assignments.
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- I.SmileCustomer Experience CoachEDUCATION AND E-LEARNINGDecember 2025 - Today (6 months)Paris, France• • Guided businesses in enhancing customer service and experience through tailored coaching and consulting programs.• • Developed Standard Operating Procedures (SOPs) and conducted CX Journey Mapping to streamline service delivery.• • Implemented Mystery Customer evaluations to assess service quality and identify areas for improvement.
- Disneyland ParisCustomer Service StaffENTERTAINMENT AND LEISUREMarch 2023 - Today (3 years and 3 months)Paris, FranceCustomer Services guides customers with their concerns and makes sure everything is in place before starting the business shift. Always be ready for customer support.
- Comdata Group Nissan aftersales UKCase ManagerAUTOMOBILEJanuary 2019 - August 2021 (2 years and 7 months)Paris, FranceCustomer complaints for Nissan vehicles in Great Britain.- All the next level customer complaints, such as vehicle performance issues, parts delays, post warranty but manufacturer defect issues.- Sudden breakdown during service, dealers off arranging recovery and courtesy transport ect.Special cases with liaise with legal issues.
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Education
- 15 Secrets Successful People Know About Time Management15 Secrets Successful People Know About Time Management
- Humble Leadership: The Power of Relationships, Openness, and TrustHumble Leadership: The Power of Relationships, Openness, and Trust