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Malt Strategy
Alvin Nicholas Al J.AN

Alvin Nicholas Al J.

Ops Automation & Systems Lead | n8n/Zapier/Make

€500/day
Berlin, DE
3-7 years
n8n
Zapier
Metabase
automation
Hubspot

Average response time: 1 hour

About Alvin Nicholas Al

I help teams turn messy, manual operations into scalable systems.

My work sits between business and engineering: I map the process, define the handoffs and metrics, then build the automation layer that keeps it running.

What you get: fewer manual steps, fewer errors, faster cycle times, and clearer ownership.

Typical engagements include:
  • Workflow automation and orchestration (n8n / Make / Zapier)
  • API integrations between SaaS tools and internal systems
  • Partner/customer onboarding flows (intake → validation → provisioning)
  • Ops dashboards and KPIs (SLA/capacity, bottleneck visibility)
  • Enablement: SOPs, internal knowledge base, and training so the system sticks
Scale & outcomes (NDA-safe): owned an automation landscape of 50+ workflows and 1k+ monthly events/transactions; redesigned onboarding flows cutting cycle time by ~70%.

If you want a practical partner who can both design the operating model and build the automation, let’s talk.

  • English

    Native or bilingual

  • German

    Fluent

  • Indonesian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Alteos
    Operations Manager - Intelligence & Enablement
    BANKING AND INSURANCE
    September 2024 - Today (1 year and 10 months)

    Project 1 — Automation Landscape Ownership (50+ workflows) :

    - Took ownership of a large automation portfolio covering multiple operational processes and systems
    - Improved reliability with standardized monitoring, error handling, and documentation
    - Reduced operational friction by removing manual handoffs and clarifying ownership across teams


    Tags: n8n, Zapier, APIs

    Project 2 — Partner/Customer Onboarding Redesign (workflow automation):

    - Replaced an email/spreadsheet-based onboarding flow with a structured intake → validation → provisioning workflow
    - Reduced cycle time by ~70% and improved data quality for downstream operations and reporting
    - Aligned stakeholders (Ops/Product/Legal/Care) and built documentation so the process is repeatable


    Tags: n8n, Zapier, process redesign, documentation

    Project 3 — API Integration: Feedback/CSAT Signal Pipeline:

    - Built an API-based integration to capture, enrich, and route customer feedback signals automatically.
    - Removed manual follow-ups and enabled near real-time visibility for ops and customer teams.
    - Connected feedback to operational KPIs to support faster interventions and accountability.


    Tags: API, webhooks, n8n/Zapier, BI

    Project 4 — Ops KPI & Capacity Dashboards:

    - Designed a KPI layer (SLA, throughput, backlog, capacity) and implemented dashboards for leadership and team leads
    - Replaced recurring manual reporting with self-serve insights and early risk detection


    Tags: SQL, Metabase, Hubspot Dashboard
    Zapier n8n API Process Management Hubspot
  • tink gmbh
    Operations Associate | Automation & Process Improvement
    E-COMMERCE
    November 2021 - August 2024 (2 years and 9 months)

    Project 1: Order & Returns Ops Automation (Make/Integromat)

    • Automated recurring workflows in the order + returns lifecycle using Make (Integromat) to reduce manual handling and errors
    • Implemented structured routing/notifications and clear handoffs to keep daily operations reliable
    • Improved operational visibility by standardizing inputs/outputs and reducing “spreadsheet/email chaos.”
    Tools/Tags: Make (Integromat), Operations Automation, Workflow Orchestration

    Project 2: Ops Intelligence & Reporting (SQL)

    • Wrote and maintained SQL queries to support recurring analytics and reporting across operations, logistics, and finance
    • Built repeatable KPI views to reduce ad-hoc analysis effort and improve decision-making cadence
    • Delivered stakeholder-ready metrics for day-to-day ops management and peak-period planning
    Tools/Tags: SQL, Reporting, KPI, Analytics

    Project 3: Lightweight Internal Apps & Process Digitization (AppSheet / Scripts)

    • Built lightweight internal apps and digitized manual steps (intake/checklists/status tracking) to stabilize operational execution
    • Reduced back-and-forth by standardizing data capture and enabling clearer ownership in daily workflows
    • Improved processes through small, fast iterations based on ops feedback
    Tools/Tags: AppSheet, Google Apps Script, Process Digitization

    Project 4: Peak Operations Enablement (Training + Outsourcing Playbooks)

    • Trained new hires and supported outsourced teams with clear process guidance and escalation paths during peak periods
    • Standardized routines to reduce quality issues and improve throughput under high volume
    • Coordinated cross-team communication to keep operations stable during seasonal spikes
    Tools/Tags: Enablement, SOPs, Training, Operations
    Operations Management Process Management automation Make (Integromat) SQL

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Education

  • Master of Arts (M.A.)
    Eberswalde University for Sustainable Development
    2024
    Sustainable Entrepreneurship & Social Innovation
  • ASQF® Certified Professional for Project Management - Foundation
    ASQF® Certified Professional for Project Management - Foundation
Check out Alvin Nicholas Al's education

Skill set

n8n
Zapier
Make.com
Google Workspace
automation
Operations Management
Projektmanagement
Lean Management
Process Management

Categories