Description

Ich biete kleinen und mittelständischen Unternehmen zuverlässigen Remote-IT-Support auf Deutsch und Englisch. Mit Erfahrung in Microsoft 365, Windows Server und ITIL-basierten Prozessen helfe ich Ihnen, IT-Probleme schnell zu lösen – ohne dass Sie einen festangestellten IT-Mitarbeiter benötigen. Klarer Kommunikation, schnelle Reaktionszeiten und ein fixer Monatspreis ohne Überraschungen.

I provide reliable remote IT support for small and medium-sized businesses in the DACH region, fully fluent in German and English. With hands-on experience in Microsoft 365, Windows Server, and ITIL-based service management, I help companies resolve IT issues fast — without the cost of a full-time employee. Clear communication, quick response times, and a fixed monthly rate with no surprises.

Languages

English
Fluent
German
Fluent
Romanian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Genpact
Technical Support Engineer
March 2025 - Today (1 year and 5 months)
• • Provide advanced technical support for automated industrial robotic systems operating in regulated medical device production environments.
• • Troubleshoot robotics control systems, automation workflows, sensors, and connected infrastructure.
• • Perform root cause analysis for automation failures impacting production lines and coordinate remediation with engineering teams.
• • Support Windows-based control systems, device connectivity, and enterprise monitoring tools.
• • Collaborate with global technical teams to maintain operational continuity and compliance standards.
• • Document incidents, solutions, and system improvements within enterprise service management platforms.
Computacenter
Network Engineer
DIGITAL AND IT
August 2024 - February 2025 (6 months)
• • Supported enterprise network infrastructure including LAN/WAN connectivity, routing, switching, and VPN access.
• • Performed network troubleshooting, configuration validation, and incident resolution across distributed environments.
• • Assisted with network design improvements and infrastructure optimization initiatives.
• • Collaborated with infrastructure and security teams to ensure network reliability and performance.
NTT DATA
IT Support Specialist
June 2023 - March 2025 (1 year and 9 months)
• • Delivered enterprise service desk and technical support for global users across Windows and Apple ecosystems.
• • Managed incidents, service requests, and technical troubleshooting through ITIL-aligned processes.
• • Administered Microsoft 365 services including Exchange, Teams, and SharePoint.
• • Supported device management, authentication issues, and productivity platform integrations.