Agata D.

• Collaborate closely with the CEO on investor relations, including pitch deck development and business case modeling

• Structure product development processes and monitor milestones with quality checks – from initial idea through validation to market launch

• Tackle hands-on topics like setting up and operating warehouse logistics systems (stock levels, inventory accuracy)

• Automate customer support processes to boost efficiency, reduce response times, and scale service capacity

• Handle ad-hoc situations of all kinds – I'm a fire extinguisher for when things heat up

• Executed core business development tasks, including pricing strategies, business case development, and supporting key initiatives such as internationalization, product roadmaps, and conducting market studies

• Co-created pitch deck for investor searches, contacted potential investors, and assisted across departments during restructuring, taking on roles in operations, customer support, and sales as needed

• Co-developed and implemented the company's vision, mission, and values to align organizational objectives, driving comprehensive improvements by introducing OKRs and co-facilitating the company's Value Workshop

• Outsourcing and provider management: Conducted risk assessments of new service providers (MaRisk) and monitored Service Level Agreements. Ensured clear expectations and hold providers accountable for delivering high-quality services.

• Process Management: Improved collaboration between departments by structuring processes and eliminating bottlenecks. Established a

comprehensive framework for workflow and organizational structure, defining protocols for various operational fields (Compliance, Exchange Operations)