About Tulio
Portuguese
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Happy Pets Munich,ManagerFebruary 2024 - Today (2 years and 4 months)Berlin, Germany• ● Managed client communication and daily service operations;• ● Coordinated scheduling and personalized customer support;• ● Built a referral-based client network through customer satisfaction.
- Abu IT Consulting & Training,Scrum MasterNovember 2020 - November 2024 (4 years)• ● Facilitated Agile adoption through coaching sessions, workshops, and Scrum ceremonies for cross-functional international teams;• ● Improved team productivity by 40% through workflow optimization, KPI tracking, and Agile best practices;• ● Collaborated with C-Level stakeholders to align business objectives with Agile delivery strategies;• ● Implemented dashboards and reporting processes using Azure DevOps and Atlassian tools;• ● Reduced delivery risks by 70% through improved communication, prioritization, and team alignment;• ● Supported Agile transformations across software development, HR, and business teams.
- Nelson Heusi Group,BMW Customs SpecialistNovember 2016 - December 2017 (1 year and 1 month)Brazil• ● Managed order processing and customs operations for BMW-related imports and deliveries;• ● Ensured compliance with Brazilian regulations, policies, and operational procedures;• ● Coordinated with internal teams to guarantee timely product delivery and issue resolution;• ● Developed dashboards and monitored KPIs to improve operational visibility and reporting
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Education
- Analysis and Systems DevelopmentFaculdade CESUSC2022Analysis and Systems Development
- Business ManagementUniversidade Federal de Santa Catarina2014Business Management