About Joce
Over 15 years leading complex initiatives across Europe and the UK, helping organizations turn ambitious digital goals into operational reality. Deep expertise in scaling data teams, implementing AI governance frameworks, and driving measurable performance improvements.
I help organizations navigate data operations, AI implementation, and digital transformation. My work centers on translating strategic ambitions into operational execution - whether that's optimizing delivery models, building governance frameworks, or developing capabilities for AI adoption.
I've worked across financial services, public sector, and technology companies.
Recent work includes:
- Scaling international data operations, achieving 35% productivity improvements through AI-enabled workflows
- Reducing manual effort by 50% while delivering €450K in annual efficiency gains
- Leading digital transformation programs worth €4M+, consistently exceeding delivery targets
- Implementing governance frameworks and operational excellence programs for high-growth environments
Areas of focus:
- Data operations leadership • AI strategy and implementation • Digital transformation • Process optimization • EU AI Act compliance • Team scaling and performance management • Change leadership
Approach:
- I work with organizations at inflection points - whether scaling operations, implementing AI strategies, or transforming delivery models
- Combining strategic thinking with operational execution to drive results that matter.
English
Native or bilingual
German
Basic
Can work on-site
München (up to 50km)
Experience
- CEPRESGmbH(Germany)Head Data Delivery Operations (SVP)July 2024 - January 2025 (6 months)
- Directed multi-site global operational delivery teams, increasing productivity by 35% through implementation of an AI-enabled operating model and streamlined workflows
- Oversaw global site operations, ensuring service consistency, KPI compliance (98%), and SLA overperformance (15%)
- Introduced strengthened governance, reporting and compliance structures, enhancing transparency and risk alignment at SteerCo level
- Managed €5M+ programmes improving global delivery capability, operating discipline and cost efficiency across sites
- Led review and refinement of SLAs/MSAs with global clients, improving service clarity, mitigating risk and standardising delivery expectations
- Transition/Relocation to GermanyTransition/Relocation to GermanyMay 2024 - July 2024 (2 months)Deliberate career positioning following relocation and intensive 6-month leadership roleStrategic Focus:German language development: (A1 → B1 ongoing progression) to support cross-functional leadership effectivenessMunich Market integration:Active participation in professional data communications - DAMA Munich, Munich AI Enthusiasts, Global AI Operators CommunityProfessional development:AI Operations Leadership certification to enhance technical depth for modern data delivery environmentsTargeted networking and market research for Global Delivery & Digital Transformation roles in German market
- Viable Data Ltd (UK)Senior Delivery ManagerMay 2023 - May 2024 (1 year)
- Led 20-person multi-disciplinary delivery organization (software engineering, business analysis, user research, testing) for £3.5M public sector programme portfolio
- Delivered £650K annual cost reduction through process optimization and resource planning, achieving 12% budget efficiency improvement
- Directed full lifecycle delivery of national case management system, implementing governance frameworks aligned with enterprise standards and Steering Committee expectations
- Established quality assurance protocols that reduced defect rates by 30% and improved stakeholder satisfaction scores by25%
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Education
- AI Operator Leadership CertificationThe AI Exchange2026AI Operator Leadership Certification
- Change Management Registered PractitionerAPMG InternationalChange Management Registered Practitioner