About Ermal
English
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Experience
- Nettxio L.L.C | Uniti Group (US)Infrastructure EngineerTECHJanuary 2025 - Today (1 year and 5 months)• • Designed, deployed, and maintained scalable AWS cloud infrastructure (EC2, VPC, IAM, RDS, S3, EKS) using Terraform, with a focus on reliability, security, and high availability• • Operated production Kubernetes (EKS) clusters, handling version upgrades, node pool migrations, Helm chart development, autoscaling using Karpenter, scheduled scaling with CronJobs for cost optimization, and RBAC policies• • Managed EKS core add-ons and deployed additional add-ons such as AWS ACK for native AWS service integrationt• • Built and maintained CI/CD pipelines with Jenkins, GitHub Actions, and ArgoCD for GitOps-based continuous delivery, improving deployment efficiency and release reliability• • Implemented end-to-end monitoring and alerting using Prometheus, Grafana, and Loki for proactive issue detection• • Participated in on-call rotations, leading incident response and root cause analysis (RCA) for production systems
- Nettxio L.L.CNetwork EngineerMarch 2023 - December 2024 (1 year and 9 months)Kosovo• • Designed, provisioned, and automated carrier-grade network services for Tier 1 US clients (T-Mobile, AT&T, Verizon, DISH) in a large-scale service provider environment, including redundant dual-VLAN services with full path diversity• • Provisioned carrier services across multi-vendor infrastructure (Cisco, Juniper, Nokia, Ciena, Cyan, Accedian) using QinQ tagging, VLAN translation, and LSPs within MPLS frameworks to support 5G transport• • Provisioned and maintained carrier-grade L2/L3 transport services with dedicated SLAs, using NetBox for dynamic inventory and Ansible-based provisioning across multi-vendor infrastructure (Ciena MCP, Nokia NSP)• • Executed network changes through structured MOPs, developing Ansible playbooks for config and VLAN migrations with automated pre/post-checks, peer-reviewed approvals and rollback procedures• • Monitored service health via Grafana and NMS platforms, deploying Ethernet CFM for SLA compliance and fault detection
- IPKO TelecommunicationsImplementation Engineer —June 2017 - February 2023 (5 years and 8 months)• • Led large-scale infrastructure migration for 5,000+ subscribers, deploying high-capacity network solutions and Cisco routing/switching infrastructure across multiple sites• • Managed and optimized Head-End infrastructure for 50+ nodes, overseeing CMTS (uBR), RFGW, and Edge QAM configuration for DOCSIS/FTTH delivery• • Configured and deployed routing and switching solutions (Cisco, Nokia) across multi-site environments, including interface setup, VLANs, and routing protocols• • Configured and managed multi-vendor monitoring platforms (Nagios, VIAVI, Cosighter, Trilitich, VCCE), including threshold tuning, alerting, and performance reporting for capacity planning and fault isolation• • Performed L2/L3 troubleshooting and technical audits, optimizing network throughput and scalability across infrastructure upgrades
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Education
- AWS Certified CloudOps Engineer – AssociateAmazon Web Services2029AWS Certified CloudOps Engineer – Associate
- CKAD: Certified Kubernetes Application DeveloperThe Linux Foundation2027CKAD: Certified Kubernetes Application Developer