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Jen S. Community & Event StrategistJS

Jen S.

Community & Event Strategist
  • Suggested rate
    €500 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Jen's quote.
Location and workplace preferences
Location
Berlin, Germany
Can work on-site at your office in
  • and around Berlin (up to 50km)
Verifications

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Verified email
Languages
Check out languages spoken by Jen
Categories
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Skill set
Jen in a few words
Hi, I'm Jen, and I believe that the most impactful communities and experiences aren’t just built—they are thoughtfully designed, nurtured, and brought to life with intention. Whether it’s fostering engaged networks, curating unforgettable events, or helping organizations create spaces where people connect, grow, and thrive, we turn ideas into reality.

I specialize in community strategy, event design, and engagement consulting, blending creativity with proven frameworks to create authentic interactions that drive long-term impact. From scaling online communities to crafting in-person moments that spark connection, my approach is both strategic and authentic.

I help organizations and individuals turn gatherings into something greater—where relationships flourish, engagement deepens, and meaningful impact happens.

A thoughtfully built community doesn’t just gather people—it moves them.
Experience
  • IFC - International Finance Corporation
    Knowledge & Community Manager
    November 2024 - Today (7 months)
    Developing a community platform for the Digital Transformation for Education Program (D4TEP), facilitating knowledge exchange and collaboration among universities undergoing digital transformation globally.
    •
    Driving the end-to-end development of the D4TEP community platform, including conducting discovery sessions, devising a comprehensive community strategy, evaluating and selecting vendor platforms, overseeing implementation and orchestrating a seamless launch.
    •
    Spearheading efforts to create an engaging onboarding experience and robust engagement strategies to foster sustained member participation and collaboration
  • CoachHub - The digital coaching platform
    Senior Community Manager
    January 2024 - November 2024 (10 months)
    Pioneering a coaching platform's inaugural online community for its network of 3000+ certified service providers and positioning it as their go-to space for knowledge-sharing, events, and learning & development.

    Re-imagining the coach journey map to center the community space in the onboarding process with a strategic framework that positions them for success with the various resources available.

    Shaping communication infrastructure & engagement strategies for coaches by interfacing with marketing, customer success, and L&D to align community expectations with business objectives.


    Conducting UX research and annual surveys to understand members' needs & pain points and inform the community strategy.

    Hosting & moderating 100+ events and discussions that equip members with best practices in attracting and serving clients, forming meaningful connections, and prospering in an emerging industry.

    Ensuring program continuity and accelerating workflows by documenting processes using Confluence.

    Onboarding 90% of members into the coaching community and sustaining a remarkable 35% engagement average, a communications opening rate of 51 %, and an NPS of 8/10.
  • CoachHub - The digital coaching platform
    Community Manager
    February 2022 - January 2024 (1 year and 11 months)
    Pioneered and managed a community of 3,000+ coaches, positioning it as the go-to space for knowledge-sharing, events,and learning & development, achieving a 40% MoM growth in the first year, a 95% satisfaction rate, and the highestemployee NPS in the company at 60.
    •
    Onboarding 90% of members into the community and support in sustaining a 35% engagement average, a newsletteropening rate of 51%, and an NPS of 8/10.
    •
    Hosted, moderated, and organized over 95 events, ranging from local workshops and meetups to global conferences,driving significant engagement and fostering a sense of belonging among members. These efforts resulted in a 30%increase in active community participation and positive feedback.
    •
    Enhanced community adoption by 25% through strategic implementation of programs like onboarding buddies, ambassador initiatives, and content creation, resulting in a seamless user experience and increased user satisfaction.
Recommendations
Education
  • The Community Roundtable
    2024
  • Certifications, Community Essentials
    "C" SCHOOL
    2022
    Certifications, Community Essentials
  • Master's degree, International Relations and Affairs
    IE School of Global and Public Affairs
    Master's degree, International Relations and Affairs
  • Post-graduate Certificate, Underwater Resource Management
    Indiana University Bloomington
    Post-graduate Certificate, Underwater Resource Management
  • Bachelor of Science in Mathematics
    Indiana University Bloomington
    Bachelor's Degree, Natural Sciences and Mathematics