Albert Ibars Palau

I lead Retail Player development, a SW platform for retail stores that manages background music for service providers. Identifying few areas of investment to improve desired outcomes : Reliability of the platform, we increase uptime from 89% to 99%, reducing maintenance costs by more than 60%. Market reach - New professional support, covered audio integrators needs and opened the door for a new markets. New Platform development - Led the MVP for a new software platform with a clear go-to market strategy approach.

I led the Audio Visual console development team, and platform team. AV console is a complex solution for hybrid event configuration, we have transformed it to a centralised control and monitoring console, increasing event configuration efficiency by 30%. Supported a new native app for Windows and Mac to provide an advantage for hybrid event configurations, increasing our market reach. Co-led the platform team together with the technical lead to build a scalable and reliable backend service for the overall shared product needs. Improving reliability and overall product performance.

As a startup, we completely pivoted our focus from an on-site app to a remote videoconferencing platform. The beginnings were challenging, but I was there to turn it into a success story. I onboarded world-renowned institutions and ensured that feedback was properly addressed with the resources we had. I became the go-to person for product feedback and advised leadership on key decisions.